Author Topic: TM21 shaking PLEASE HELP!  (Read 5453 times)

Offline olee_tmx

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TM21 shaking PLEASE HELP!
« on: March 08, 2015, 02:15:03 pm »
Hello

I have recently purchased a brand new, boxed tm21. I'm happy with it, except for one thing: it shakes badly when I put chunks of food to mix or make dough  :o. I've made two short movies and posted it on youtube:

https://www.youtube.com/watch?v=9llNZHEFW9M (dough)
http://www.youtube.com/watch?v=IGWqwYsp3MY (tomato sauce)

If anyone's had tm21 in the past, or still have one now, please let me know if this is normal, or whether I should contact the seller to return it. I know that tm21 hasn;t got the same level of support on the sides - it's only held by the handle by a metal rod, so maybe this is natural?

Many thanks!  :-*

Offline Cornish Cream

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Re: TM21 shaking PLEASE HELP!
« Reply #1 on: March 08, 2015, 07:14:16 pm »
There is one new member who owns a TM21 who might be able to help you.But this member hasn't logged on for a few days though.Most active members either have a TM31 or the TM5.
You could contact your local Thermomix HO and ask their advice.
Good luck in finding answers to your problem and welcome to the forum.
Denise...Buckinghamshire,U.K.
Don't cry over the past,it's gone.Don't stress about the future,it hasn't arrived.Live in the present and make it beautiful.

Online judydawn

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Re: TM21 shaking PLEASE HELP!
« Reply #2 on: March 09, 2015, 12:02:06 am »
Kneading the dough certainly gets a wobble up, it doesn't seem right to me but then I've never seen a TM21 in action.  I would do what CC suggests olee_tmx.  Send the link to the video to them and I'm sure they will be able to help you.
Judy from North Haven, South Australia

Make the most of every day, you never know what is around the corner.

Offline olee_tmx

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Re: TM21 shaking PLEASE HELP!
« Reply #3 on: March 09, 2015, 10:19:42 am »
Ok, thank you for you replies - I'll contact the HO.

Offline cookie1

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Re: TM21 shaking PLEASE HELP!
« Reply #4 on: March 09, 2015, 10:50:35 am »
Good luck and let us know how you get on.
May all dairy items in your fridge be of questionable vintage.

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Offline olee_tmx

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Re: TM21 shaking PLEASE HELP!
« Reply #5 on: March 09, 2015, 11:55:45 am »
Just received a call from a nice Vorwerk representative who advised that the shaking is perfectly normal. However, when making dough the machine should never be left unattended - this is due to the way the machine is built. What a relief.

I think next time I make dough I will keep hold of it - for my liking it wobbles a bit too much!  :-))

I'm happy with my TM21, so let's hope we'll cook together for many years to come  ;)

Online judydawn

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Re: TM21 shaking PLEASE HELP!
« Reply #6 on: March 09, 2015, 12:01:42 pm »
That was a quick response olee_tmx and now your mind is set at ease you can get back to cooking.  Our later models don't shake like that but the machine has been known to 'walk' a bit when kneading dough.  It always pays to stay close to the machine when making bread. Thanks for reporting back.
Judy from North Haven, South Australia

Make the most of every day, you never know what is around the corner.

Offline Cornish Cream

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Re: TM21 shaking PLEASE HELP!
« Reply #7 on: March 09, 2015, 12:35:16 pm »
Good to know you have solved your problem olee_tmx.
Denise...Buckinghamshire,U.K.
Don't cry over the past,it's gone.Don't stress about the future,it hasn't arrived.Live in the present and make it beautiful.

Offline CreamPuff63

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Re: TM21 shaking PLEASE HELP!
« Reply #8 on: March 09, 2015, 01:25:42 pm »
how come someone had an unboxed TM sitting there for all these years?  :o where did you purchase it from?
Non Consultant from Perth, Western Australia

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