Author Topic: Problem gaining access  (Read 3216 times)

Offline Brooke-MyLittleThermomix

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Problem gaining access
« on: October 05, 2011, 01:56:33 pm »
Hello Lovely Moderators,

I've got a customer who is having trouble getting access to the Forum.  She's registered twice and has twice received an email stating that her registration request has been received and detailing the username and password she registered with.

She hasn't received the follow up email though, confirming her request has been reviewed and approved.

She's quite keen to get in and start exploring.

Can you help me sort her out?


Offline Lellyj

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Re: Problem gaining access
« Reply #1 on: October 05, 2011, 02:11:35 pm »
Brooke, there was this message from Master Moderator a few days ago . . . this could be the problem?

http://www.forumthermomix.com/index.php?topic=7408.0
Teacher and Mum in Phillip Island, Victoria

Offline Bedlam

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Re: Problem gaining access
« Reply #2 on: October 05, 2011, 03:23:51 pm »
When I initially applied I didn't receive any notification at all. I thought I had been rejected. In the end I thought I would try and log in and got in. So obviously had been accepted.
Denise

Offline Brooke-MyLittleThermomix

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Re: Problem gaining access
« Reply #3 on: October 05, 2011, 10:54:41 pm »
Thanks Lellyj - hers was before that though, she tried twice in late September.

I'll get her to try logging in and see if it works.

Offline cookie1

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Re: Problem gaining access
« Reply #4 on: October 06, 2011, 08:52:29 am »
That would be best or perhaps you could send a PM to MM if that doesn't work.
May all dairy items in your fridge be of questionable vintage.

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Offline Master Moderator

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Re: Problem gaining access
« Reply #5 on: October 07, 2011, 09:59:41 am »
Hi,

I accepted this morning.. finally. Let's hope it all working now!

Thanks

MM