Author Topic: Vorwerk advises of Faulty Seals in some TM31s  (Read 30442 times)


Offline courton

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #46 on: March 03, 2016, 08:14:02 am »
Thank you for posting this Astarra. My dd just sent the clipping to me and I was just about to post it - the key is how do we tell if our machine is faulty?

Offline judydawn

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #47 on: March 03, 2016, 08:44:39 am »
Courton, go to page 1 of this thread and you will find the necessary information there.

Thanks astarra.
Judy from North Haven, South Australia

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Offline cookie1

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #48 on: March 03, 2016, 11:06:28 am »
I just came on to let everyone know about this. Thanks Astarra for posting the link.
May all dairy items in your fridge be of questionable vintage.

https://www.facebook.com/The-Retired-Thermomixer-834601623316983/

Offline courton

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #49 on: March 03, 2016, 11:41:03 am »
Thanks Judy - will check the serial numbers.

Bonsai

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #50 on: March 03, 2016, 12:09:37 pm »
    They're nasty burns. It's a pity the lady hasn't (allegedly) had the machine examined by Vorwerk to see if it was the seal or another problem.

Offline Chocolatte

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #51 on: March 03, 2016, 08:42:52 pm »
I think that would be due to her legal advice. It would probably be better to get it examined independently of Vorwerk.

I would just like to know what the real problem of these machines is. It seems that the tighter green seal is just a bandaid solution.

Offline cookie1

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #52 on: March 04, 2016, 01:01:25 am »
They certainly are horrid burns Bonsai. I think it has made everyone think. It would be good to have the problem completely sorted so everyone is aware of what can happen.
May all dairy items in your fridge be of questionable vintage.

https://www.facebook.com/The-Retired-Thermomixer-834601623316983/

Offline Chocolatte

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #53 on: March 04, 2016, 11:33:06 am »
So it seems that it is possible, in the affected models, for the lid to rotate towards the unlocking position during use. At least I now know what to look out for and that is incredibly useful information.

http://www.smh.com.au/wa-news/thermomix-under-fire-over-safety-issues-as-owners-and-choice-speak-out-20160304-gnanx5.html

Offline judydawn

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #54 on: March 04, 2016, 11:56:34 am »
Did you all see the story on A Current Affair tonight?
Judy from North Haven, South Australia

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Offline Chocolatte

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #55 on: March 04, 2016, 12:01:51 pm »
No I didn't Judy. I can have a look on catch up TV tomorrow.

Offline cookie1

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #56 on: March 04, 2016, 01:39:29 pm »
I didn't either Judy. It seems that this problem may HAVE to be sorted out. It could be very nasty, although it has already.
May all dairy items in your fridge be of questionable vintage.

https://www.facebook.com/The-Retired-Thermomixer-834601623316983/

Online achookwoman

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #57 on: March 05, 2016, 01:23:12 am »
Of course the problem should be sorted. It is Vorwerk's responsibility.
I am not impressed with the way that they handle issues of any sort.
I haven't had any problems and have had 4 machines. I think it might be wise not to fill the machine when boiling food.

Offline Chocolatte

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #58 on: March 05, 2016, 04:31:20 am »
I hope that the involvement of the Dept of Fair Trading forces this matter to be resolved properly.

As far as I am concerned I cannot risk making puréed vegetable soups, or sauces that require cooking and pureeing, in my Thermomix. I would have never filled it above the maximum fill line but I don't think that is the issue. The issue is that in the affected appliances the lid can work its way loose during normal operation. The ability to cook and purée in the one appliance was one of the main reasons I bought my Thermomix in the first place. In all good conscience I could never sell my machine to anyone else unless I could be certain it was working safely. Therefore it is just taking up space in my cupboard for the time being.

Offline judydawn

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Re: Vorwerk advises of Faulty Seals in some TM31s
« Reply #59 on: March 05, 2016, 06:32:24 am »
I'm sorry you have one of the affected machines chocolatte, let's hope this incident will convince them they need to recall all of them.
Judy from North Haven, South Australia

Make the most of every day, you never know what is around the corner.