Forum Thermomix

Welcoming Center, Management and General Chat => Suggestions and Complaints => Topic started by: Sharlynn on July 26, 2012, 12:41:16 am

Title: Not impressed with warrantee
Post by: Sharlynn on July 26, 2012, 12:41:16 am
I've had a Thermomix for 6 months now, love it and never had a problem  BUT my friend who has had hers for about 9 months is not very happy with the warrantee service.
Last week her TM stopped working, it was sent for repair and was told that a cockroach had got into the motherboard, caused some damage and it would cost her almost $400 to repair. ???
Her kitchen is as spotless as mine...Does this mean that these machines are designed so bad as to let vermin into electronic parts????
Her trusty 20 year old Kenwood Chief  still sits on the bench with never a problem. I am now thinking of dousing mine in Morten.
Shame on you TM.
 >:(
Title: Re: Not impressed with warrantee
Post by: Cuilidh on July 26, 2012, 12:59:33 am
Iím sorry to hear about your friendís TMX, Sharlyn, but I think she will have to grit her teeth and pay the money.  I am pretty sure no manufacturer will guarantee against something like this as it is not a mechanical / manufacturing fault as such.  Air vents have to be incorporated into the design of the TMX to ensure the correct operation of the machine and cockroaches can get into the smallest of places Ė Iíve seen some real damage done by these little beggars.  It is something beyond Vorwerkís control, Iím afraid.
Title: Re: Not impressed with warrantee
Post by: Merlin on July 26, 2012, 01:27:18 am
I think Marina's right- damage from insects/vermin is usually not covered by warranty. Unfortunately, no matter how clean we think our houses are, we all have cockroaches somewhere!!!!
Title: Re: Not impressed with warrantee
Post by: Gertbysea on July 26, 2012, 01:39:58 am
We have not only cockraches but geckos which ate the motherboard of an airconditioner and cost us $800. Just a fact of life and nothing to do wth cleanliness. They get into the electronic things because it is warm and moist usually. Computerised dishwashers and washing machines are the usual targets here and that is why I have the dial ones only.

My TMX is mucking up at the moment and refuses to turn itself off. I think it is the dial thingy and it keeps beeping one error after another. I would not be at all surprised if it is a coakroach or gecko fault. Eventually I will have to send it in.

Gert
Title: Re: Not impressed with warrantee
Post by: cookie1 on July 26, 2012, 01:51:15 am
I feel for your friend Sharlynn. I can imagine how she feels.

Gert I hated the creatures when we lived in Broome. I didn't mind the gecko/es/s as they ate the moths. We lived in a government house that was over 100years old. The cockraoches ugh. I saw cockroaches running round for about 4 years after we left.
Our home is relatively new and last night I found a cockroach stain on the air con vents. yuk.
Just stay away from my TMX.
Title: Re: Not impressed with warrantee
Post by: achookwoman on July 26, 2012, 01:59:11 am
This is awful about the cockroaches.  Too cold for them here. But we do do have mice.  Have managed to keep them outside this year,  and they are too big to get into TMX.

Gert , hope your Thermie is OK.
Title: Re: Not impressed with warrantee
Post by: Halex on July 26, 2012, 02:02:37 am
Sharlynn, feel for your friend.

But i dont think it is the fault f the TM. I would be upset too, but these thins happen.

H :)
Title: Re: Not impressed with warrantee
Post by: Gertbysea on July 26, 2012, 02:08:29 am
This is awful about the cockroaches.  Too cold for them here. But we do do have mice.  Have managed to keep them outside this year,  and they are too big to get into TMX.

Gert , hope your Thermie is OK.

I will persevere at the moment. Just switch it on and off at the wall. Pain in the butt though.

I had cockroaches in Sydney too.

The cane harvest is on now so lots of mice running for cover not to mention the snakes and wallabys . I had  the house sprayed a couple of months ago but the cockroaches seem to love the stuff.

Gert
Title: Re: Not impressed with warrantee
Post by: CreamPuff63 on July 26, 2012, 02:18:23 am
Yikes what sort of snakes Gretch?
Title: Re: Not impressed with warrantee
Post by: Gertbysea on July 26, 2012, 02:23:48 am
We have all kinds in the neighbourhood. Green tree, brown tree, pythons, I  saw a half dead Taipan in the cane field across the street last year.

We often have tree snakes in the yard and sometimes a python ar two. Harmless and so beautiful.


Gert
Title: Re: Not impressed with warrantee
Post by: obbie on July 26, 2012, 03:32:47 am
part of living where we do..
Title: Re: Not impressed with warrantee
Post by: dede on July 26, 2012, 03:33:39 am
Gee I'm glad we live in Tassie. Don't really have issues with anything in this house, except the occasional little scorpion and some spiders. Never had any sign of mice inside thank goodness.
Title: Re: Not impressed with warrantee
Post by: knittercook on July 26, 2012, 03:53:39 am
Gee I'm glad we live in Tassie. Don't really have issues with anything in this house, except the occasional little scorpion and some spiders. Never had any sign of mice inside thank goodness.

So our cold climate has its advantages then ??? 
Title: Re: Not impressed with warrantee
Post by: dede on July 26, 2012, 04:56:33 am
Sure does KC :D