Forum Thermomix
Welcoming Center, Management and General Chat => Chit Chat => Topic started by: shanmac on November 18, 2011, 11:03:07 pm
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Yay the Thermomix finally arrived & had heaps of fun making some basic stuff then........ Error 55, scales wont work!!!!! ???
Called my consultant she came & looked at it & now after less than a week I have to send it back to be fixed!! :'( :'(
I am so devastated I like the ultimate tease! >:( >:(
Anyway it's no ones fault just one of those things, back to cooking old school. :(
Shan
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Poor you Shanmac. I would have been devastated. How long will it be away.?
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Oh no, sorry to here you've had these problems. Fingers crossed they are fixed ASAP (or more ideally send a replacement while yours goes back)
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They have told me that at the most it will be away for 10 whole long days!!!
Feel ripped off that you here they have a very small percentage of problems & I just happen to be the "lucky" one who gets a dud!!!
Hopefully this means the next machine will be trouble free for life.
Shan
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How disappointing for you Shannon, having waiting 2 years to buy one and then this happens. Are they giving you a new one or fixing your problem? You have patience so I'm sure you will be fine with it but I really feel for you.
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Oh shanmac I really feel for you. Having waited so long and having to read this forum was bad enough but to finally get it and then have it ripped away from you. Does your consultant not have one they could loan you? Hugs and kisses and remember that it will be all the more special once you have it to "keep".
10 days and counting....
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Oh no hope its back soon at least you got to use it a little bit
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:( Big Hug
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You are being very philosophical about this - I think I would be seriously ticked off.
It is a lot of money to pay for an appliance - I expect them to work & keep working at that price.
I also think there should be provisions from Head Office to give you a loan machine in these circumstances, rather than expect you to quietly sit and wait.
But maybe that's just me - I like and expect decent after sales service.
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If you only had it for a week I would hope they totally replaced it for you. I don't love the customer service / set up from Thermomix (not talking about the individual consultants (although I wouldn't know as I never ever heard from my consultant ever again and apparently she isn't selling anymore).
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>:( i would ask for a new one
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Me too - immediately.
I think the individual consultants generally do a great job, but the Head Office setup is really poor when it comes to customer service. I think it stinks to expect your customers to do without something you have just paid megabucks for. Especially when the wait can be for weeks in some cases.
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Thanks everyone I'm feeling the love.
I've tried not to get upset as I'm sure that wont fast track the return of Thermie.
My major concern at the moment is that the address I have to return it to is a bike shop in Montmorency, A BIKE SHOP!!!! Do they think my chain is broken!! ??? ??? ???
Shan
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shanmac, I really feel for you. If you don't get it back soon , would you like to come down and play with my machine? I am about 1 1/2 hours from you. Let me know.
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Bummer, Shanmac, I hope you will get it back soon. I would go 'cold turkey' if I had to miss mine for so long. Having a Thermomix is like an addiction, albeit a good one.... One of the reasons I love this forum is that it feels like one big family. I think it's so special that achookwoman offers to let Shanmac use her thermomix!
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Chookie has a big heart, Jacq. We are lucky to have her as a forum friend and adviser.
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Not really Marina, I just know how I would feel. Not a good way to start with such a fab machine.
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Thanks Chookie your offer is beyond generous.
I think you epitomize the basis of this forum, so glad I found it & my second family.
Shan xx
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You are not wrong there Shannon - this forum is like family and Chookie is the Mother hen ;)
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So sorry to hear that your new TM is sick Shannon,hopefully you will get it back soon. :-* :-*
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Hope that this issue resolves itself really quickly Shannon - I am with all who think a new machine is in order. Have you tried jumping up and down with HO? :(
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Shannon I think I would be very $%#&**$# off. How very disappointing for you and it is certainly not a good advertisement for the TMX.
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:) I hope you get a new machine fast.
i wonder does Head office in Australia ever read this forum.
Robyn
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Oh Shanmac. So sorry for you. :'( I know how excited you were and then to have the rug pulled out from under you is just awful. Hope that you are up and running again soon. Big Hugs
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:) I hope you get a new machine fast.
i wonder does Head office in Australia ever read this forum.
Robyn
I suspect Head Office would prefer to ignore us over here. We might be a bit of a thorn in their side.
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:) I hope you get a new machine fast.
i wonder does Head office in Australia ever read this forum.
Robyn
I suspect Head Office would prefer to ignore us over here. We might be a bit of a thorn in their side.
I know Tenina often looked in on the Forum as she often responded when I made a critical remark. However , I must say she was pretty good about the criticism.
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Well I have just packed up sent off my little baby for it's trip back to be fixed or replaced (not sure which).
My consultant rang & said that HO had told her to invite me to her next cooking class free of charge. AWWWWW all I really want is a product that I pay nearly 2K for to work for more than 1 day!!!
Have tried to stay calm but now I feel a bubble of being p#$%ed off starting! 10 dfays it yokk me 2 years to get it!!
Anyway enough of my ranting - thanks again for all the love, really appreciate it.
Shan x
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Can totally understand that frustration Shan. :-\
I do so hope it's a speedier trip than anticipated!!
Good luck!! :)
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shame HO didn't have a "courtesy" machine to tide you over in the interim
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:) Ho should have a courtesy machine, ready to be shipped anywhere in Australia.
With airfreight you can have it the next day.
That way, your machine gets fixed, and when you get it back, or replaced, you send the loan one back.
that is called customer service... ;D Wouldn't that look good for consultants to say. ( We'll loan you another while it gets fixed....)
I suppose that;s why our business does so well, we excel in customer service.
Robyn
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So, so sorry Shanmac. My heart really goes out to you and hopefully you will get it back very, very soon. I agree, a courtesy TM should be offered.
JB
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Most definately - a courtesy machine!!!!! I feel for you and do hope that it is back very quickly (or a new one - whichever comes first).
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Hi Shanmac, this is first post - and the same thing happened to me this week. I finally got my TM on Monday and then Tuesday night got Error 55! Tried the usual things but no luck. Have called my consultant who hopefully will sort it out.
I had it less than 24 hours! Maybe it was a bad batch? :(
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Well Mezza39 isn't that interesting - 2 brand new machines with the same problem!!
Have just got back from a night away but haven't heard anything about my machine - will have to chase it up.
Keeping customers in the loop obviuosly not a high priority!
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It appears that the powers that be at HO Aust have a lot to answer and obviously very few care - Shannon I really feel your exapseration and rightly placed anger :)
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oh dear hope it gets sorted out quickly shan...i had minor problems with my machine after a few months and it threw me and i was so peeved as I was on a roll and it threw a spanner in the works...still a great machine though and I have had no problems since...hope it all gets worked out quickly for you :)
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Well my Thermie has arrived back home safe & sound, but my disappointment with the company grows.
First they ring to tell me that is has been repaired not replaced & when it arrived at HO it was working fine but the technicians could see on the computer that the error had been coming up - what after waiting two years did they think I just made it up!!@!
Second no little were sorry gift - thought they may have thrown a recipe book, bread mat something in, actually there was nothing in the box but Thermie.
So once again elated.....then disappointed.
Shan :'(
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Shan, that's good that you got it back. But no good for customer service.
I would be disappointed too.
Robyn
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Shanmac, read the attached document from page 13 on, you should be entitled to a replacement !
http://www.commerce.wa.gov.au/ConsumerProtection/PDF/Publications/ACCC_178_Consumer_guarantees_a_guide_for_consumers_FA_WEB.pdf
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shan im not in oz but when my machine had its problems I had the same kind of treatment until I got quite upset with them and wrote a few emails well then I got a reaction and I also asked my consultant to come and have a look at it as wehn they sent it back they didnt even put it back together properly or replace the cracked lid. After my consultant had passed by, I had heard from the head of customer service who said she would investigate then finally saying that they apologise for any inconvenience as I had got quite upset that they thought I may be lying about the machine and said they never touched the area that was now (and wasnt before leaving me) out of place. I ended up with two books for the mishap..one from my consultant and the other from the head of customer serivce. I totally understand you disappointment and I would be expressing your disappointment to head office, especially as it broke so quickly! :)