Forum Thermomix
Welcoming Center, Management and General Chat => Chit Chat => Topic started by: Lovemythermo on January 04, 2011, 10:35:36 am
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Its a bit of a story but I'll be quick...
I've been working with a friend in her quest to purchase a TMX. She came to my demo and liked it but wanted to see more so she attended a couple of back to basics classes - at my expense. Between my demo and her deciding to buy one, my consultant is no longer consulting. So, I needed to find another one as no one notified me of who my new consultant is (not even sure if thats what they do). Called HO, found one in our area, emailed the consultant and put her in touch with my friend.
My friend has now purchased one, and I'm very happy for her of course. What has peeved me though is that I didnt even get a thank you call or email from this consultant for what would have been a very easy sale.
I just think there is a lot of work that goes on behind the scenes in promoting this wonderful machine with absolutely no acknowledgment.
Happy to hear any views if I'm expecting too much!
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I don't think you are expecting too much LMT, costs virtually nothing to say thank-you and besides that, shouldn't you get a spotter's fee. So many people seem to miss out on them - I know that is not why we refer people but some people sure make it easy for others to make a buck.
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Gee, I wouldn't be a 'bit' peeved, I'd be mega peeved!! What has happened to common courtesy and good manners these days?? As judydawn said, some sort of contact to say thank you would have been the least you should have expected. Naughty,naughty consultant!
Don't let it eat you up, though.by the way, I don't consider myself old enough yet to be a grumpy old woman, well, maybe, a grumpy middle aged woman, but I often find myself tut-tutting bad manners, especially from teenagers etc. ( I am NOT looking forward to my 4 year old twins becoming teenagers, I can tell you). I am only grumpy on the inside and so far haven't actually complained out loud to people. I think what has happened to you is unfortunately indicative of the way our society is heading.
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That is a shame LMT :(. A quick email to say thank you would have been easy. However we never know what is going on in other peoples lives. She/he may surprise you with a thank you in the near future. If it was me I would have thanked you :)
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I do understand LMT! I talked a few friends into one, I did the leg work, went through recipes, etc with them, so the consultant had the sale in the bag.
I do wonder what some consultants think when a sale is so easy, I know it was other TMX owners that sealed the deal here, but no thanks for them.
Oh well, that's the way it goes I suppose?
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I bought mine from recommendations from friends and my own research and then attended a demo to seal the deal. If it wasn't for my friend who doesn't even know the consultant I doubt I would know about TM. In your case LMT, given the email contact I think an email is the minimum you deserve. Your attitude that at least your frien has one now is a good one though.
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I've 'sold' a couple of tmx and know they told the consultant but never expected an email - but now thinking that would have been nice!!
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I'm lucky, I found a consultant who looks after me (and my friends) really well, and gives me a cookbook for every referred sale! The consultant who sold me my tm was dreadful though - she just had the tms (my friend also bought one and didn't get a thermoserver, and we were entitled to 2 because we bought them when there were double rewards) delivered to my door by courier and that was it! Never saw her again, and I had to ask her to send me my invoice.
I think really good consultants (who know the product and know how to cook) are few and far between; I'm really glad I have mine.
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I always give my customers a cookbook if they refer me to someone who buys :) It's a nice way to say thank you, I think.
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MY consultant, Anita, is a dream. She works hard to look after her clients and in return I try and look after her. She is just a very nice generous person.
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I have an aquaintance of a friend who sells TMX. DH mentioned to one of his mates about this and his mate rang her. She sold a TMX. In the mail a few days later was a cheque for DH for $50 as a spotter's fee. He was tickled pink as he is always talking about the magnificent German cooking machine.
Kathryn I told him he should have waited for you. His reply was I only know her as Kathryn! I carefully reminded him of the use of mobile phones. :-\ :-\
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LOL Cookie, I know that you have a friend who is also a consultant - I am privileged that you wanted to be adopted by me :D
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:-* :-*
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My SIL wants to buy a thermomix and I'm currently looking around for a suitable consultant. I haven't heard from my consultant since she dropped it off 12 months ago. Didn't even get a delivery demo as she came 10 minutes before 3 and I had to get my kids from school.
Know anyone in Brisbane, not looking for any old demonstrator though that we'll never hear from again.
My consultant also said she forgot the cleaning brush and would drop it in, only been waiting 12 months LOL
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That's horrid. :'(
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I am sure Jo would know of someone suitable :)
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Are we supposed to get an invoice for our purchase? I didn't get any... and was wondering if anything happened whether would I be able to show proof of purchase!
Plus still waiting for my Indian cookbook, it's been 4 months.
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Hope you haven't paid for your Indian book :o :o
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i'm very lucky to be in the club thingie, ambassadors is it? anyway, at least karen (k3) makes sure i get $50 for any referrals i give her - thanks karen!!
it's funny reading complaints about being 'dumped' by consultants (and i complained much the same about mine as i recall!) but for my one customer who bought, i contacted her regularly by email and really had the impression she wasn't interested in me doing so, so when i quit i didn't pass her details on to anyone (though i may have given her someone else's details, can't quite remember). i felt like i was being pushy and OTT trying to stay in touch!
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I just send regular emails (monthly newletters etc) - and those that aren't on the forum regularly I send extra emails or text messages - that way I don't feel as though I am being pushy or taking up someones time. They can read and respond in their own time ;)
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it's funny reading complaints about being 'dumped' by consultants (and i complained much the same about mine as i recall!) but for my one customer who bought, i contacted her regularly by email and really had the impression she wasn't interested in me doing so, so when i quit i didn't pass her details on to anyone (though i may have given her someone else's details, can't quite remember). i felt like i was being pushy and OTT trying to stay in touch!
I'm a former consultant, and I found it a very fine line between providing follow-up service and being too pushy! I am naturally introverted and was constantly worried about coming on too strong. But then I noticed one of my customers posting questions here on the forum that I would have happily answered for her - so maybe I didn't make myself available enough?
When I resigned I did pass my customers details on to a local consultant, but then she resigned too. My three customers are all friends of mine so I hope they feel like the can ask me questions if needed. Another post on this forum inspired me to send them all an email recently just to touch base and see how they're doing with their TMs, and send them the contact details of our current local consultant.
I found the whole thing very stressful! :-[
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Yes, Foodiepep, I know a lovely one in Brisbane!!! She's a nutritionist, and wants to stay with Thermomix long term because she's really passionate about teaching people about healthy eating. I'll tell her she needs to come on here and say hi!!! I'll PM you with her details. :)
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Hope you haven't paid for your Indian book :o :o
Was during a promo when I bought my thermomix - you get a free cookbook.
Does anyone know if I'm meant to get an invoice?
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I certainly got one Cldy. It was given to me the night I purchased and paid in full at the demo I attended - it was called an Order Form and Tax Invoice. Perhaps contact H.O. if your consultant is not responding.
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You most certainly do get an invoice - you need it for warranty etc. I wonder where you Indian Cookbook is then??
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I'd make sure you get hold of the invoice - that's your proof of sale and it is your warranty (that's what my (new) consultant has told me). You should also make sure you get your cookbook - it's yours. Don't let your consultant make excuses - everyone is busy and if she took on the job, she should make it a priority. If you're in Sydney, I'd recommend my consultant to you - she looks after all her customers so well.
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Hello everyone!!! I have finally registerd at the forum!!! I have read the posts many times but i had never written a post. i am very impresed how caring everyone is and how many tips and tricks we can learn from everyone in here!!
I am a very keen thermomix fan and a consultant in QLD. I will be more than happy to help you Foodiepep and anyone else that would like to ADOPT ME as a consultant:)!!!!!!
I leave on the gold coast and i am very happy to drive to brisbane, just let me know where you are and we can arrange a time.
Hope to chat more her at the forum!!!
take care everyone!!!
xxooxx
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Hi Kelly!! Great to see you here! ;D
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Thank you Jo, I greatly appreciate your support!!!!
Thank you so much!!
kelly
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I was looking into becoming a Consultant, but after going through everything I decided it would cost me too much to make any real money from it bearing in mind I would have to travel round trips of 3 hours, , spend hours to do a demo, food, petrol, etc. I feel the Company makes it very hard for Consultants to make a real salary as they put so many limitations as to what the Consultant can sell.
Also, I arranged a Varoma demo for a group of friends and horrified to find it cost $45.00 for the food, and low and behold only two turned up, I did get a Steam Ahead book, (not in the best of conditions I may add) which wasn't much help to me as I do not like Seafood (I know). I will be looking to see what I can source from Europe as I do feel was are rather let down here in Oz by the Company as you only have to look at this forum to see how passionate we all are about it.
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Welcome NourishedTummies. I'm glad you've joined us.
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Welcome to the forum Kelly, nice to see you have friends on here already. Good luck with your consultancy work, hope you sell heaps.
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I was looking into becoming a Consultant, but after going through everything I decided it would cost me too much to make any real money from it bearing in mind I would have to travel round trips of 3 hours, , spend hours to do a demo, food, petrol, etc. I feel the Company makes it very hard for Consultants to make a real salary as they put so many limitations as to what the Consultant can sell.
Also, I arranged a Varoma demo for a group of friends and horrified to find it cost $45.00 for the food, and low and behold only two turned up, I did get a Steam Ahead book, (not in the best of conditions I may add) which wasn't much help to me as I do not like Seafood (I know). I will be looking to see what I can source from Europe as I do feel was are rather let down here in Oz by the Company as you only have to look at this forum to see how passionate we all are about it.
i know what you mean penji, when i was selling tupperware i didn't care at all if only 2 people turned up, it didn't cost me anything (other than petrol) to do a party, plus my party average was over $900. whereas with TMX i literally couldn't afford to 'throw away' $40ish on food for no sales :( it made me really unwilling to do demos unless i had a guaranteed sale (or very keen customer) as i just couldn't afford to.
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I was looking into becoming a Consultant, but after going through everything I decided it would cost me too much to make any real money from it bearing in mind I would have to travel round trips of 3 hours, , spend hours to do a demo, food, petrol, etc. I feel the Company makes it very hard for Consultants to make a real salary as they put so many limitations as to what the Consultant can sell.
Also, I arranged a Varoma demo for a group of friends and horrified to find it cost $45.00 for the food, and low and behold only two turned up, I did get a Steam Ahead book, (not in the best of conditions I may add) which wasn't much help to me as I do not like Seafood (I know). I will be looking to see what I can source from Europe as I do feel was are rather let down here in Oz by the Company as you only have to look at this forum to see how passionate we all are about it.
i know what you mean penji, when i was selling tupperware i didn't care at all if only 2 people turned up, it didn't cost me anything (other than petrol) to do a party, plus my party average was over $900. whereas with TMX i literally couldn't afford to 'throw away' $40ish on food for no sales :( it made me really unwilling to do demos unless i had a guaranteed sale (or very keen customer) as i just couldn't afford to.
That is part of the reason I gave it up - the costs of doing demos were just too much for me at the time. I even had a couple in Sydney (about 2 hours from where I live) who are the parents of a good friend of mine ask me to come and do a demo for them. They are both GPs and had been to their daughter's demo so I felt sure they would buy.
But they didn't. My husband was with me that day and he said I did an excellent demo. That demo cost me an entire day of my time and over $50 in ingredients and petrol.
I agree that some consultants are better than others, but to be fair, it is a difficult job to do, with all the restrictions and rules. There doesn't seem to be a lot of money in it for the effort that goes in. I think it is especially hard for the new consultants doing the 60 day program, because from the moment you up sign the clock is on and you're forced out there even when you're so new and haven't had a lot of practice.