Forum Thermomix

Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: Purplehat on April 14, 2010, 04:06:43 am

Title: Thermie stopping after cooking complete
Post by: Purplehat on April 14, 2010, 04:06:43 am

Hi everyone!

We've had something happen this morning to our Thermie - when it was finished making our breakfast, it made the usual "finished!" sounds, but it didn't continue to stir the food at spoon speed. It stopped!! We tried again, and same thing.

I'm all worried about it now, what do I do next? I don't have a consultant anymore (she stopped doing it, plus she wasn't a good consultant anyway..) do I call TMX and ask them for another consultant or do I call them about our Thermie's misbehaviour?

Thanks!

Title: Re: Thermie stopping after cooking complete
Post by: judydawn on April 14, 2010, 04:33:12 am

I'd ring H.O. Purplehat, you should get a quicker response that way -  that is certainly strange.

Title: Re: Thermie stopping after cooking complete
Post by: faffa_70 on April 14, 2010, 05:51:23 am

Ring HO and if you need to be in contact with another consultant, they will put you in contact with the Group Leader for your area. In any case I think they (HO) will get you sorted  :)

Good luck and hope you get it sorted really quickly  ;) ;)

Title: Re: Thermie stopping after cooking complete
Post by: cookie1 on April 14, 2010, 08:46:38 am

Let us know how you get on.

Title: Re: Thermie stopping after cooking complete
Post by: Purplehat on April 14, 2010, 09:44:19 am

Hmm.. I made a soup and it behaved normally. ??? Do you think I should still call them?

Title: Re: Thermie stopping after cooking complete
Post by: Karen3 on April 14, 2010, 10:19:53 am

I'd still contact them to see if anything similar has happened before.
Cheers,
K3

Title: Re: Thermie stopping after cooking complete
Post by: Purplehat on April 14, 2010, 11:04:24 am

Will do, thanks!!  ;D

Title: Re: Thermie stopping after cooking complete
Post by: Hannah on April 14, 2010, 11:52:15 pm

Perhaps you hadn't pushed a heat button? It only stirs if heat is involved.

Title: Re: Thermie stopping after cooking complete
Post by: Purplehat on April 17, 2010, 02:34:50 am

Hannah, THANK YOU!

He did it again yesterday, but this time I watched. ;) He stopped it early, checked to see if it had thickened up enough - it hadn't - so turned it on again and didn't hit the heat button!

Phew! I'm so relieved!! I couldn't imagine Thermie being out of action.

Thank you again!!!

Title: Re: Thermie stopping after cooking complete
Post by: Ceejay on April 17, 2010, 03:11:38 am

What a relief!!  :-*

Title: Re: Thermie stopping after cooking complete
Post by: cookie1 on April 17, 2010, 09:36:10 am

Congratulations Hannah, a problem solved and a lesson for all of us.