Forum Thermomix

Welcoming Center, Management and General Chat => Chit Chat => Topic started by: Decadent Dot on October 01, 2015, 02:50:19 pm

Title: Sealant breaking off.
Post by: Decadent Dot on October 01, 2015, 02:50:19 pm

Has anybody else had the problem of that  fine line of sealant around the edge of the TM5 breaking off.  I have never had any problems with Thermomixers in  almost 35 years  but now I notice that the sealant is breaking away. I am wondering if anyone else has noticed this.

Title: Re: Sealant breaking off.
Post by: Cornish Cream on October 01, 2015, 03:15:02 pm

This problem is new to me Dot.I would give HO a ring and see what they say about the problem.
Telephone 0330 660 0834
The only problem I've had with my TM5 was a Error code C160 fault.It was fixed under warranty.
Please let us know how it's resolved.

Title: Re: Sealant breaking off.
Post by: cookie1 on October 02, 2015, 02:06:56 am

I don't have that problem Dot. Get it fixed. Your machine must look a little shabby. My TM 5 is giving error messages about being able to access the chip. I have brushed the terminals etc but it hasn't helped. I don't want to have to send it back for such a dumb thing but DD uses the chip a lot.
I will contact my consultant and see what she says.

Title: Re: Sealant breaking off.
Post by: Bedlam on October 02, 2015, 05:30:49 am

Cookie mine had issues with the chip too.  My consultant popped over with another chip and found it was my chip that was faulty,she replaced it there and then.

Title: Re: Sealant breaking off.
Post by: Decadent Dot on October 02, 2015, 06:17:54 am

Thanks everyone. Well I decided that CC was right and I have contacted Thermamix or should I say Vorwerk. They asked for photos and straight away said that it is something to do with the bonding of the outer casings and is not a sealant. I liked the way they said that someone would call on me on monday with a "comfort box". They will take it and return it in 5 days. A very nice service. All I need to do now is to do the recipes I have planned and freeze them.

Title: Re: Sealant breaking off.
Post by: cookie1 on October 02, 2015, 06:28:04 am

I love the idea of a comfort box. I wonder what will be in it?

Title: Re: Sealant breaking off.
Post by: Decadent Dot on October 02, 2015, 08:17:41 am

Well Cookie, I suspect that the comfort box is for the comfort of the machine in travelling and not for me at all although I liked your prompt thought. :P

Title: Re: Sealant breaking off.
Post by: mcmich on October 02, 2015, 09:42:02 am

Quote from: Decadent Dot on October 02, 2015, 08:17:41 am

Well Cookie, I suspect that the comfort box is for the comfort of the machine in travelling and not for me at all although I liked your prompt thought. :P

Of Course - Speedy recovery for Thermie. :)

Title: Re: Sealant breaking off.
Post by: Cornish Cream on October 02, 2015, 09:45:08 am

Great news Dot that your TM is going to be fixed. :)

Title: Re: Sealant breaking off.
Post by: cookie1 on October 02, 2015, 12:05:24 pm

Oh how disappointing. I thought it was to comfort you while your machine was away. I was imaging all sorts of things.