Forum Thermomix

Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: Poisonous on August 11, 2015, 08:56:56 pm

Title: Brand new TM5 won't switch on
Post by: Poisonous on August 11, 2015, 08:56:56 pm

Hi - having received TM5 yesterday, I had gone through the process of setting it up which went fine. Then I tried to wash the bowl by putting some water in, setting the timer, temperature and the power settings. The bowl lock turned on, the  blade started spinning but after about two-three seconds TM5 switched off and hasn't switched back on since. Nothing seems to work - the display is off. I left it disconnected from the mains overnight, but that didn't help either. Your help would be much appreciated!

Title: Re: Brand new TM5 won't switch on
Post by: Cornish Cream on August 11, 2015, 09:18:42 pm

I think you need an urgent call to H.O for some help and advice.

I had to return my TM5 recently but my fault was a error code C160. It was returned within a week.
Sorry I couldn't be of more help.Please come back and tell us how your fault was resolved.Good luck.

Title: Re: Brand new TM5 won't switch on
Post by: Thermesa on August 11, 2015, 10:03:52 pm

Are their any other appliances on the circuit? There might be a safety switch/fuse/over ride that has kicked in. Hope it's a quick fix for you.

Title: Re: Brand new TM5 won't switch on
Post by: cookie1 on August 12, 2015, 01:20:24 am

What an awful thing to happen. Our forum isn't associated with Voerwork at all, we are just a friendly group who share our love of thermomix. I shouldn't imagine you are feeling any love at the moment.
Unfortunately we can't give any technical advice, only things that have happened to us.

Have you tried another electrical socket? Otherwise I would be immediately onto my consultant, or UK thermomix head office. Did you have a demonstration of the machine at all?

I do hope your Head office can sort things out for you very quickly. Do let us know how you get on please?  Just in case it happens to any of us.

Title: Re: Brand new TM5 won't switch on
Post by: Poisonous on August 16, 2015, 11:10:38 pm

Thank you for your responses.

It transpired that my TM5 managed to blow the fuse on two of EU to UK adapter plugs (it was purchased abroad) I have tried it working with - and hence it switched off completely half-way through the program and would not come back on. I have now switched to an adapter that came with another kitchen appliance and it seems to be working fine.

P.S.
Vorwerk customer service in the UK has been very helpful and supportive throughout the process

Title: Re: Brand new TM5 won't switch on
Post by: cookie1 on August 17, 2015, 01:53:53 am

Thanks for letting us know how things went. It was excellent that Voerwork UK were so helpful.
I'm pleased that it is all going well again. What are you cooking?

Title: Re: Brand new TM5 won't switch on
Post by: Cornish Cream on August 17, 2015, 08:38:12 am

Thanks for letting us know what caused the fault on your TM5.
I always find HO Thermomix UK helpful too. :)