Forum Thermomix
Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: kmw on August 24, 2013, 11:42:38 am
-
I got my TM early May this year and after about the second use the MC started to splintered ending up like the picture. I finally got around to contacting my consultant this week (as I didn't want to bother her as she had a baby not long after I received it) and she replaced it today as apparently they have had a faulty batch go through. So if this happens to you contact your consultant to get it replaced.
-
Thanks for sharing that with us Kerry.
-
My second MC is crazing now. Hopefully the bad batch is gone soon.
-
I only found this out a couple of weeks ago ... after I threw it out cause it split in half :o :o
-
Mine split in half horizontally around the ridge, after a few too many bounces. :D
It was a clean break, so I managed to superglue it back together.
-
Faffa, can your rep order you a new one, or maybe if you contacted service yourself. I sent a photo for my first replacement but haven't been asked to this time so far.
-
Mine split in half horizontally around the ridge, after a few too many bounces. :D
It was a clean break, so I managed to superglue it back together.
That is exactly what mine did Sue, though it did have all the crazy cracking through it.
I should contact HO Thermesa ... laziness on my part really as I had a few spare from when I was consulting so just dragged out another :-)) :-))
-
Hi!!
I came across your post and this happened to me too!! I admit that I have dropped it once on the floor and was mortified, nearly in tears as I only got my Thermie around mid July! I do not know what caused this, do you think , like you, it came from a faulty batch or do you think it is because I dropped it? Should I call my consultant to replace it?, Would it be under guarantee??
Thanks for your help!!!
-
It's a known fault of MCs dispatched around that time. I must follow up on my second replacement.
-
My first one is totally crazed and has been dropped multiple times but it is nearly 4 years old. It still works fine. I keep it for every day and messy stuff and use my spare jug and MC for "clean" cooking. I also have a spare MC but I can't remember where I put it.
Unless it splits completely I see no reason not to keep and use it for those bubbly splattering things like jam or tomato sauce.
Gert
-
Hi Gert
Thanks for your reply!! Now I know it happens to others too and as it is not broken, I can still use it!! Again, thanks a mil!
Love Doranne xxx
-
My Thermomix is only 2 months old and my MC already has knicks here and there. I was surprised because I noticed it suddenly one day. This made me think that it might been caused by one particular use? Either way, it's still usable but if after 2 months I'm already seeing knicks, I can't imagine what will happen to it in few years time!
-
This is a known problem in Australia from earlier this year and there will be no problem at all if you all contact your consultant and request a new one. Somehow or other a "bad batch" was delivered. Speak up and get a new one. You do not have to justify in great detail - just contact your consultant and get the service you are entitled to. :)
-
Ours was still usable, it was more that it happen so quickly & why I contacted my consultant who replaced it very quickly.
-
Rather than dispatching individual MC replacements from HO they are now sending batches of 10 non defective MCs to consultants/group leaders for more local distribution. Seems a more practical plan. Looking forward to a pristine MC.
-
Apparently they have mixed the batches of good and bad up as I know more than a few people whose replacements have gone the same way. I need a new one too.
-
Must still be a faulty batch as ours only 2 weeks old has developed cracks which I noticed yesterday, have sent a photo to HO but will contact our consultant for a replacement.
-
A wise thing to do. I hope you hear back quickly.
-
I've just had my replacement MC replaced as its splintering along with my varoma lid having cracks in it. Contacted my consultant who put in a service report and a MC was sent direct to me within a week, there are no varoma lids in stock so this on back order. HQ has said that its a fault they can't correct immediately. As mentioned previously in the post it doesn't affect the cooking at all its just annoying to happen so soon after getting the TM.
-
Well I'm onto my third MC now after the replacement going the same way. My consultant put a request in to HQ & I received it within a few day, so great service.
It came with the following message from HQ:
Vorwerk has advised that recent circumstances of cracks in Thermomix measuring cups (MC) is due to internal stress generated in the material (styrene acrylonitrile or SAN) during the manufacturing process. This can later lead to cracks where the MC is used for cooking at high temperatures. Vorwerk is currently providing a replacement MC made from food safe polycarbonate that has never reported incidents of cracking.
Fingers cross I now have one from the good batch.
-
I am up to MC 4 and waiting for varoma lid 3. I'm not distressed. I like the clear glossy mc's when they arrive and the only one that shattered was the one that I left in the bowl when grating Parmesan. Even noisier than normal. Fortunately I had enough cheese to start again.
-
I'm waiting for my replacement MC and Varoma lid. They didn't totally break but the plastic on both is splintered like crazy. The faulty plastic is apparently still in circulation in Canada! My consultant referred me to the head office who said they would send replacements right away.
-
One of my lids is terrible I really should contact HQ
-
I've just had to replace the seal on my lid. I rang HO and it was here in a few days. Does everyone remove the seal when washing the lid???
-
Does everyone remove the seal when washing the lid???
Always!! :D
-
Never, unless there is something which is hard to remove stuck in the seal.
-
When the occasion demands it.
Gert
-
Not always but I never place it in the dishwasher nor lock the lid in place when it's not in use.
-
Not always but I never place it in the dishwasher nor lock the lid in place when it's not in use.
I have to lock the lid in place because of the critters but never put it in the DW.
Judy I finished my noodle fritters so posting in new thread in non Thermomix recipes. Good fun.
Gert
-
I remove the seal if there is gunk in it. I don't have a dishwasher, other than DH so none of my thermomix goes in the dishwasher.
-
I never put mine in the dishwasher and like the others only occasionally remove the seal. Making Gerts Noodle frittas for dinner.
-
Let me know what you think Brenda.
Gert
-
Its a wonder mine hasn't broken from the amount of times I have dropped it but so far so good; it is 3 1/2 years old.