Forum Thermomix
Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: Curry Diva on July 29, 2013, 05:32:10 am
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Hi Forum,
In the last few weeks I've noticed a small crack growing on the front panel of my TMX, near the VORWERK logo right above the LED screen, on the plastic facing (hopefully the picture attached properly to show exactly whats happening).
Mr Google hasn't afforded me any answers nor has a search on this forum (I gets loads of info about cracked eggs, having a crack at something, and crackers LOL).
Nothing traumatic has happened to my machine to my knowledge (I'm the only one who uses it in my house)
Before I contact me consultant, I was wondering if anyone else has had this experience?
Thanks in anticipation.
Donna
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I've not heard or seen this before curry diva but it is still under warranty and the casing should be replaced free of charge. I would contact your consultant or send the photo and an email to HO in Perth.
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Yes, that happened to a customer of mine. She just took a photo of the problem, sent it to me, I did the report and it was replaced under warranty. The only difficulty was having to go without her TMX for a couple of days while it was couriered to and fro.
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I've got the same crack!
(http://img.tapatalk.com/d/13/07/29/abu6y4yh.jpg)
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Katya had the same problem here in the UK In 2009.Here (http://www.forumthermomix.com/index.php?topic=2004.msg19478#msg19478) is the post.
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Snappy, whether or not your TMX is still under warranty, it's quite possible to see if that can be fixed. If you don't have a current consultant, you can just go onto the http://www.thermomix.com.au website and complete the CONTACT US form to explain the problem - or write direct to service@thermomix.com.au to enquire. Good luck. I hope Katya's was sorted too.
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Mine was sorted in 2009 and I've had no problems with it since :) :)
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Woah Snappy, that's major - how long for, did it grow slowly? Yes I hope it gets fixed for you. Thanks all for the informative replies - I'll be chasing up soon with my lovely consultant. Just wanted a bit of background to the issue beforehand - much appreciated.
;D
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Thanks Cecilia. I've emailed thermomix. Hopefully they will fix as it is only 18 months old and it is clearly a known fault.
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I've got that crack too! Good to know it wasn't my fault.....
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I have that crack too! I noticed it about 6 months ago & seeing as it hasn't affected anything I didn't worry.
Should I?
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The thermomix service department called me straight away and said it was covered by the warranty. The courier is coming tomorrow to pick it up.
The crack isn't affecting anything yet but I certainly don't want it to get worse.
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Great to hear your positive experience of the warranty, Snappy. Get onto your consultant and get it sorted, BlueWren. It is hard to be without your Thermomix even for a single day but you will be proud to get the problem solved. :)
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Great to hear your positive experience of the warranty, Snappy. Get onto your consultant and get it sorted, BlueWren. It is hard to be without your Thermomix even for a single day but you will be proud to get the problem solved. :)
Cecelia, thermomix have been great. I'm really not looking forward to being without it but I do want it fixed! Hopefully it won't take too long and it will be back with me 😉
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Ok I can tell you exactly how this happened (I Think!) It happened on mine a while ago and was caused by either child or elderly mother (neither ever owned up!) lifting the jug when very full and heavy and not realising how heavy it was, then knocking the bottom edge of the jug on the plastic panel! I hope that might help solve the mystery.
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Happened to mine not long after I got mine 3 years ago and it certainly wasnt from anyone tapping the plastic with the bowl... I was told at the time it was a fault surely in the plastic which happens (they dont jnow why) and although not major I wanted it replaced as I didnt think paying for such an expensive machine should have cracks in it and especially so quickly.. Since having it repaired I havent had a problem since...the hardest part was going without my machine :(
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No knocks to mine either Tim. Must a reasonably common fault because as soon as I emailed thermomix they immediately said they would repair under warranty - no question about whether I caused it at all. It's great to see a company that honors its warranties without any fuss.
I'm now without my thermie for a week or so - I feel naked!
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f you feel naked then you could alaway hide behind the three parts of the varoma ;)!
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i also had a crack in the panel rang my consultant and HO had the thermomix picked up by courier and i had it fixed and returned literally almost to the minute in 24 hours. Not impressed with the crack but most impressed with HO service ;D
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Tim, mine wasn't from a dropped jug either - I'm the only user and I'm super analistic about handling it :)
Thanks everybody soooooo much for your advise and experiences on the matter
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Update - thanks to the super duper service at Head office, my TMX was collected and returned, crack free, within 4 days. (sorry it took so long for me to give the outcome. The actually replaced the whole cradle as well as the replacement face was the newer one. Pleasure dealing with them.
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Good news CD.
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Update - thanks to the super duper service at Head office, my TMX was collected and returned, crack free, within 4 days. (sorry it took so long for me to give the outcome. The actually replaced the whole cradle as well as the replacement face was the newer one. Pleasure dealing with them.
That's lovely. I do like it when people have good service. We have had some super service from Qantas I was so impressed I sent them a happy email. I figure if I complain then I also need to do the nice things.