Forum Thermomix

Welcoming Center, Management and General Chat => Chit Chat => Topic started by: RosieB on February 06, 2013, 01:59:55 pm

Title: I killed my ThermoChef :)
Post by: RosieB on February 06, 2013, 01:59:55 pm

Been meaning to make this post but just hadn't had time.
Just before Christmas (half way through making breadcrumbs for my Chrissy Pudding) my TC started making weird noises and the blades were turning very slow.  Oh No...
Next morning, 17th of Dec I emailed NewWave with an explanation of what happened.
After a few emails back and forth, they agreed to...
Send me a replacement base unit..
and also sent a reply paid voucher to return the dead unit.
The replacement was sent before they had rec'd my dead return, and was here on the 21st of Dec.  before Christmas.

Kudos to NewWave.  That has to be the best service I have ever had from a company.    :D

Title: Re: I killed my ThermoChef :)
Post by: judydawn on February 06, 2013, 02:09:12 pm

I'm glad to hear that Rosie - It would have been terrible to have been without your machine over Christmas.

Title: Re: I killed my ThermoChef :)
Post by: Halex on February 06, 2013, 11:33:12 pm

Great news :)

I must say TM HO here were very good to me, they sent my replacement blades within 2 days of notification. :)

Title: Re: I killed my ThermoChef :)
Post by: Amy :-) on February 06, 2013, 11:43:25 pm

Thats really great Rosie! Its always nice to hear of positive outcomes for our members :D

Title: Re: I killed my ThermoChef :)
Post by: Yvette on February 06, 2013, 11:48:27 pm

That's great Rosie glad it was replaced so quickly

Title: Re: I killed my ThermoChef :)
Post by: cookie1 on February 07, 2013, 12:15:46 am

Rosie it is so nice to hear of good service. Thanks for that and congratulations to New Wave.