Forum Thermomix

Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: thermomonkey on August 29, 2012, 01:23:52 am

Title: Brand new Thermomix won't spin blade
Post by: thermomonkey on August 29, 2012, 01:23:52 am: Hi.. just wondering whether anyone's encountered the blade not spinning when setting up the Thermomix for the first time.
I've checked and re-checked everything obvious, but without much joy.. just a rather disconcerting high pitched squeal.
Error 37 was displayed.
Any thoughts?
Cheers
Title: Re: Brand new Thermomix won't spin blade
Post by: CreamPuff63 on August 29, 2012, 01:44:38 am: give your consultant a call. she will probably know what the code stands for, and will arrange to have it looked at if need be.
Title: Re: Brand new Thermomix won't spin blade
Post by: judydawn on August 29, 2012, 01:24:34 pm: How did you go with it Thermomonkey? Did you check the troubleshooting page in the manual - page 40. It tells you what to do for that number but hopefully you have spoken to someone already about it.
Title: Re: Brand new Thermomix won't spin blade
Post by: fundj&e on August 29, 2012, 08:13:28 pm: hello and welcome to the forum thermomonkey, any news on Error 37
Title: Re: Brand new Thermomix won't spin blade
Post by: dede on August 29, 2012, 09:19:19 pm: Hi Thermomonkey, welcome to the forum. Gee I hope you get your TM sorted out quickly. :(
Nothing worse than buying something new with a fault.
Did your consultant do a delivery demo? I'm guessing not if you had to set it up for the first time.
Title: Re: Brand new Thermomix won't spin blade
Post by: Deniser on August 30, 2012, 12:23:59 am: Oh Thermomonkey - how distressing for you. Hope all is fixed now.
Title: Re: Brand new Thermomix won't spin blade
Post by: cookie1 on August 30, 2012, 08:33:00 am: This is not very good at all, is it fixed now?
Title: Re: Brand new Thermomix won't spin blade
Post by: thermomonkey on September 01, 2012, 06:44:01 am: Thanks everyone.. and my apologies for the gap in revisiting.
I'd tried all avenues, including re-reading the manual, but wondered if I'd missed something obvious.
As it turned out, the service team at Thermomix (AU) were absolutely wonderful - a replacement arrived the next day, working and sounding as it should.

Customer was contentedly philosophical at the delay, thank goodness, but relieved to have it replaced.
So 10 out of 10 for the service team!
Title: Re: Brand new Thermomix won't spin blade
Post by: judydawn on September 01, 2012, 07:57:46 am: Good to hear thermomonkey. I've not heard too many complaints about service from HO if a phone call is made. Hopefully you are now cooking up a storm.
Title: Re: Brand new Thermomix won't spin blade
Post by: Greyhoundmum on September 01, 2012, 09:22:29 am: Hi Thermomonkey glad to hear you got your machine replaced and OK now. I am curious, aren't the consultants supposed to unpack. And set up for you when they deliver the TMX or was I just lucky to get a consultant that does this?
Title: Re: Brand new Thermomix won't spin blade
Post by: cookie1 on September 01, 2012, 12:44:14 pm: My consultant unpacked my machine and then used it for the demonstration. I was a bit peeved at that because as it was my machine I would have liked the pleasure of unpacking it, and even using it first, even if it was under his direction.
Title: Re: Brand new Thermomix won't spin blade
Post by: Greyhoundmum on September 01, 2012, 02:53:53 pm: yes same for me, mine unpacked and used for demo but I found it quite reassuring that I knew it all worked if she used it first!!
Title: Re: Brand new Thermomix won't spin blade
Post by: cookie1 on September 03, 2012, 09:21:04 am: Mine was a gift from DH so I think that is why I would have liked to unpack it myself. I'm a little weird like that. :)