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Suggestions and Complaints / Not the best customer service.
« on: November 08, 2011, 10:44:40 am »
I am a little disappointed with my experience so far, and the customer service I have received.
I signed up as a consultant to earn my thermomix on the 1st of this month,the training is booked for this month and I was all excited for my thermomix to arrive. ( I was told 10 working days by the GL ) I was emailed on the 2nd with my consultant details and charged for my consultant pack but the deposit for the thermomix was not charged to my card. I thought it would happen the day after or the next, still today the money is sitting there.
Today I emailed my GL but had no response so called my consultant (who was lovely but couldn't find any record of my order as the GL processed it) She told me she would contact the GL and either one of them would call me back today to let me know what was happening. No call or email.
Now I am getting frustrated, if my order by some miracle is processed tomorrow the thermomix still won't be here in time for my training. And I really wanted to have a play and get used to the machine before doing the training.
I feel like telling them to stop the order and refund my money for the consultant pack. I thought the whole idea of thermomix consultants was getting decent customer service and I can tell you right now I would much rather have bought from a shop. You think long and hard about getting the demo (due to the cost of the thermomix) then after seeing it and hearing the spiel about how you can earn your own thermomix you want it straight away.
(I also have at least 8 people willing to purchase the thermomix as soon as my training is completed, working in the food industry it is not hard to find people who want this machine) It has just been a huge let down for me so far, If I do decide to go ahead and become a consultant I will be keeping my promises.
I signed up as a consultant to earn my thermomix on the 1st of this month,the training is booked for this month and I was all excited for my thermomix to arrive. ( I was told 10 working days by the GL ) I was emailed on the 2nd with my consultant details and charged for my consultant pack but the deposit for the thermomix was not charged to my card. I thought it would happen the day after or the next, still today the money is sitting there.
Today I emailed my GL but had no response so called my consultant (who was lovely but couldn't find any record of my order as the GL processed it) She told me she would contact the GL and either one of them would call me back today to let me know what was happening. No call or email.
Now I am getting frustrated, if my order by some miracle is processed tomorrow the thermomix still won't be here in time for my training. And I really wanted to have a play and get used to the machine before doing the training. I feel like telling them to stop the order and refund my money for the consultant pack. I thought the whole idea of thermomix consultants was getting decent customer service and I can tell you right now I would much rather have bought from a shop. You think long and hard about getting the demo (due to the cost of the thermomix) then after seeing it and hearing the spiel about how you can earn your own thermomix you want it straight away.
(I also have at least 8 people willing to purchase the thermomix as soon as my training is completed, working in the food industry it is not hard to find people who want this machine) It has just been a huge let down for me so far, If I do decide to go ahead and become a consultant I will be keeping my promises.