New Thermomix friend not loving it

[leesmac78]

Kathryn is wonderful.  No doubt about that! And Jo too.  I chatted to her online before I purchased through her website and she helped me so much.  And I receive both of their emails regularly which is super because they are most importantly in English and I don't have to work so hard to read them.

xxx

 

[cookie1]

Agree.

[Bedlam]

So are we able to change our consultants ?

[cookie1]

I honestly don't know but mine gave it up very soon after selling me my TMX.

[Bedlam]

I honestly don't know but mine gave it up very soon after selling me my TMX.

Don't hear much from mine.

[leesmac78]

I got rid of mine by becoming my own consultant.  If you find a better one why not?

Xxx

 

[tarasis]

me too passionflower..great that your doing that on your own..i only every hear from my consultant for open days so roughly once a quarter thats it!

I don't think we've heard from ours in the last year, apart from once to invite the missus to a cooking class that was at a bad time (work wise) and nothing since.

[thermoheaven]

So are we able to change our consultants ?

i don't see why not, and everyone is perfectly free to buy their tm from whomever they want.

[passionflower]

To be honest I don't think people know how to be a good consultant. Unfortunately once we sign up we become a independent business owners so we need to do everything from marketing to after sales support and everything else in between, it is no mean feat and if you re not consistent and do not reach a certain level of income to incentivise you is rather demoralising so you won't try at all. To be honest Internet and forums like these should eliminate the need of one but it is always nice to keel some sort of communication with like minded people.

[jkmt]

I'm not a consultant, and maybe I've missed this bit when I did think about becoming one. Is there any financial incentive for a consultant once they've sold the machine? I've got a great consultant who is always helpful and only an email away. But I've always assumed that she makes her income on a sale, rather than for providing ongoing service.

Having said that, this forum has been of enormous value to me in after-sales support. More than a single consultant could have been, because there are so many different voices and so much experience here.

[thermoheaven]

as far as i know, consultants only make money selling tms and not by providing after sales support. i never heard from the consultant who sold me my tm after the sale and wished that i had bought my tm from my current consultant because she is absolutely fantastic; very helpful and knowledgable, and i admit asking her before the forum  in most cases. the forum is great hen one doesn't have a consultant, but i do and i like the personal rapport we have. to her credit, she has never made me feel any different from anyone purchasing a tm from her, whereas i can imagine some consultants wouldn't want anything to do with anyone who already had a tm; then, of course, there are those who don't want to know once they've sold a tm to you!

[Frozzie]

which is sad and not good business sense...if consultants make their customers happy then they are far more likely to recommend friends and family etc to you and hence more sales not to mention free publicity..