Forum Thermomix
News => News about Thermomix => Topic started by: alicialph on November 05, 2014, 12:13:34 am
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I notice this has not been done anywhere else. There are lots of cooking and cleaning guides but no troubleshooting information. I'd like to suggest having a a list of error codes + troubleshooting guide for TM5 section / thread
Even in the event users can't troubleshoot themself, at least we know what is happening.
Messages and error codes gathered from various sources:
Error codes:
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C143
C150
C55 errors message for scales
C34 Motor overload. Please check if bowl content blocks knife
C153 device switches off. Please confirm and restart."
C513 could not access Thermomix recipe chip. Please clean contacts and reconnect
Experience from other Thermomix User:
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C561 communication error with accessory. Please restart Thermomix
Initially restart and say it shutdown unexpectedly and take me through the initial set up messages again
C144 lid cannot be locked into position. check mixing bowl and lid are positioned correctly
C160 'Device Switching Off'
error C160 is the tension screws behind the grill at the back. And C144 is related to error C160
Guidelines
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not to turn off TM5 directly off wall switch without shutting down.
3 times doing that and you have to send the machine back to get it reset
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good on your Alicia, this will be a great help
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Thanks. At least we have some guidelines.
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That last guideline is incorrect according to Thermomix Australia. If you turn it off 3 times without shutting the machine down, it will simply take you back through the start up screens.
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Thanks for this Alicia.
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That last guideline is incorrect according to Thermomix Australia. If you turn it off 3 times without shutting the machine down, it will simply take you back through the start up screens.
not sure if this was true.. I would be happy if it was.. personally, i wouldn't take any chances
any willing tester? ;D
http://retromummy.com/2014/10/12/is-the-new-thermomix-tm5-worth-it/
"Do not switch off at the wall before you shut down the machine! I was holding the baby while my demonstrator was telling me how to use the machine and so I didn’t pay attention to switching it off. Then when I was pressing the dial and it wasn’t turning off I just had to switch it off on the wall. WRONG. Tenina told me that if you do that at least 3 times you have to send the machine back to get it reset. Don’t. If you want to turn off the machine just press the dial until the shut down message comes on and then the machine will shut down. Phew. I did it twice."
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I have asked for clarification on error messages through my HO contact so hopefully she will get back to me with an official list girls.
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I read it on the Thermomix Australia's page last week - I too had previously read about the sending back to be reset but forgot to ask my consultant / friend. So was interested when someone asked the question on the FB page - Thermomix came straight back and said that it was wrong and the safety pages would replay. I then checked with my friend and she said the same thing.
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I've had the safety messages come up a couple of times and I don't know why because I always let the machine turn itself off. I'm feeling really confident though after the service yesterday that all the known bugs have been ironed out.
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CP ever since I read the supposed tip about the reset being required I have been pedantic about actually turning the machine off - I was always really slack and let it shut itself down but am trying to remember to turn it off now.
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extracted from fb post :
149 Errors moving to 150 (shutdown and needs to go to HO) if the little switch behind the bowl is not returned to its home position. This is the little grey 'nipple' near the L hand locking arm. Do not touch unless you notice it permanently facing downward.
· 144 Errors and 160 Errors happen when the locking arms try to close down on the lid and it is not there or not in place correctly. What happens is the arms over compensate and try to go too far. Just need to check that the lid is in correctly for 144 Errors. 160 Errors – this can occur if the arms are continuously overcompensating (can be a result of too many 144 Errors or may happen on its own). If this error occurs during cooking (food in bowl), it will stop. All you need to do is turn off and turn back on to remove the food and then it will need to be sent to Service. Service Department have advised that there have not been many of these errors.
· 38 Errors – this is a power board issue and it will need to come into Service.
· 153 Error – not common but in some TM5’s there is a small plug inside that seems to have worked its way loose. Will need to come back to Service for this issue.
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Thanks for your posting Alicia.
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I've had the C160 and my machine is back home now. I have the feeling that the locking arms and "nipple" will be causing a few problems. If I am not careful I get caught on the left locking arm, if I have long sleeves or a watch on. I tend to have my arm over the top. I must learn to be more careful.
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I have been using a small soft toothbrush to clean the arms. Good.
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They can be tricky to get right into. When my repair was done they replaced one of the arms as well as the 'nipple' and something else.
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I've had the C160 and my machine is back home now. I have the feeling that the locking arms and "nipple" will be causing a few problems. If I am not careful I get caught on the left locking arm, if I have long sleeves or a watch on. I tend to have my arm over the top. I must learn to be more careful.
can you share how did the error popped up? I would like to stress test mine before warranty ends..
error c160 + c145 based on my experience..
in case if anyone was wondering how the error happened.. or would like to stress test TM before warranty ends for fixing.
1. steam chicken using TM varoma for long time.. set time for about 1 hour
2. stop TM by pressing the round button at about > 30 minutes
3. take off varoma. take off TM lid.
4. put back TM lid or both TM lid + varoma
5. try to continue cooking with TM.
6. c160 + c145 error appears continously if you try getting TM to continue cooking
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The first couple of times I had been cooking for quite a while with the varoma. After that it just popped up intermittently. The last time I was chopping carrots for 3 seconds. After 1 second it died. Another time I was kneading bread and it died.
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the last time it happened I was making the tomato sauce from the chip
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C160 is now quite a common error if you read all the social media posts. Mine did it quite a bit before I had to send it off to get serviced. Apparently it's a combination software and locking arms issue. Corned beef seems to be a killer for a lot of people. I cooked Pimped up honey bourbon corned beef at least 3 times and then made worcestershire sauce, tomato sauce and pineapple jam. The jam killed it. My consultant told me that if you have the machine on varoma heat, you must have the varoma on top or it causes issues. Got my baby back yesterday and he has new arms. Worked fine last night. :)
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This isn't good.
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The jam killed it. My consultant told me that if you have the machine on varoma heat, you must have the varoma on top or it causes issues.
Yes I had issues when I was making tomato ketchup from the chip, but its been fixed now. I think that if this is a fact then TM should be telling more people about this as no one would be doing it.
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So I wonder if it is using varoma temp for longer periods of time that becomes the issue? As of yet I haven't done any varoma cooking longer then 20mins do haven't had that issue but it would be nice to circumnavigate the eventuality of it happening at some stage.
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Kyton, I think it must be something to do with varoma temp for long periods of time that does it. I use the varoma quite a bit nowadays (didn't at the start). Later on, when I thought about my consultant's comment though, I did have the varoma on top, because I sterilised the jars for the jam while it was cooking. I may not have had it on for the tomato sauce, but I did have the steaming basket on to stop it spitting everywhere. I did have the error quite a few times before it had to go to service. Yesterday when I was using him, I had to go through the whole safety guide onscreen performance again before it would let me do anything. Hope that's not another error starting.
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Thanks for the codes. I have a c160 error. Apparently it takes HO up to 5 days after receiving notification of the fault to make contact with customer about pick up and then up to 14 working days to fix the machine!! What have other peoples experiences been? This is not the quick response I hoped for!!
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Mine was returned to me within the week.
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Thanks for the codes. I have a c160 error. Apparently it takes HO up to 5 days after receiving notification of the fault to make contact with customer about pick up and then up to 14 working days to fix the machine!! What have other peoples experiences been? This is not the quick response I hoped for!!
No Charlieboy, I had mine back within a week. I guess it depends on where you live of course.
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My consultant contacted HO and they collected it within a week, then it was only gone for a week and 1 day. It was picked up on the Wednesday and delivered on the next Wednesday. I live in Perth though so that may make a difference.
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My friend had the dreaded error msg on Good Friday after making some salted caramel in the TM5. I was talking with her about that I had read using the Varoma on top even when not needed may alleviate the issue. Luckily for us, I was going away so I gave her my TM5 to use and even more fortunate hers starting working again the following day.
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I found with mine that it would work, even straight away. It gets to be a real nuisance though. Especially if it happens several times in the making of one recipe.