Forum Thermomix
Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: olee_tmx on March 08, 2015, 02:15:03 pm
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Hello
I have recently purchased a brand new, boxed tm21. I'm happy with it, except for one thing: it shakes badly when I put chunks of food to mix or make dough :o. I've made two short movies and posted it on youtube:
https://www.youtube.com/watch?v=9llNZHEFW9M (dough)
http://www.youtube.com/watch?v=IGWqwYsp3MY (tomato sauce)
If anyone's had tm21 in the past, or still have one now, please let me know if this is normal, or whether I should contact the seller to return it. I know that tm21 hasn;t got the same level of support on the sides - it's only held by the handle by a metal rod, so maybe this is natural?
Many thanks! :-*
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There is one new member who owns a TM21 who might be able to help you.But this member hasn't logged on for a few days though.Most active members either have a TM31 or the TM5.
You could contact your local Thermomix HO and ask their advice.
Good luck in finding answers to your problem and welcome to the forum.
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Kneading the dough certainly gets a wobble up, it doesn't seem right to me but then I've never seen a TM21 in action. I would do what CC suggests olee_tmx. Send the link to the video to them and I'm sure they will be able to help you.
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Ok, thank you for you replies - I'll contact the HO.
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Good luck and let us know how you get on.
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Just received a call from a nice Vorwerk representative who advised that the shaking is perfectly normal. However, when making dough the machine should never be left unattended - this is due to the way the machine is built. What a relief.
I think next time I make dough I will keep hold of it - for my liking it wobbles a bit too much! :-))
I'm happy with my TM21, so let's hope we'll cook together for many years to come ;)
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That was a quick response olee_tmx and now your mind is set at ease you can get back to cooking. Our later models don't shake like that but the machine has been known to 'walk' a bit when kneading dough. It always pays to stay close to the machine when making bread. Thanks for reporting back.
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Good to know you have solved your problem olee_tmx.
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how come someone had an unboxed TM sitting there for all these years? :o where did you purchase it from?