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Messages - Chocolatte
31
« on: November 26, 2014, 11:24:57 am »
I have tried fitting the new green seal. It is indeed a tight fit in the lid , but it also makes it very difficult to attach the lid to the bowl. The lid is stiff to turn and I have arthritis in my hands. Which was the whole point of buying the Thermomix in the first place. To say I am disappointed is an understatement.
32
« on: November 26, 2014, 10:52:07 am »
I have re read the official statement on the Thermomix Australia site and I am more confused than ever. They are indeed saying it is the appliance that is affected, not the bowl or even the seal really. If the problem was only a batch of faulty seals they wouldn't be giving those affected an extra years warranty. I think there is something that we are not being told.
33
« on: November 26, 2014, 06:29:26 am »
Thanks for the reply Emme. I haven't had any problems with my machine, which is in the affected range, at all. However it has only had light use. I think I will just use the existing seal with caution. The spare seal I bought at the time I purchased my machine has not been used and I think it is probably safest not to use that one at all. The green seals are in the cupboard, I probably should at least see how difficult they are to fit.
Edited to add: I just re read your post. It sounds like it could be a blade problem rather than a seal problem. That is a lot more concerning.
34
« on: November 24, 2014, 11:08:38 am »
Update re seals
My machine is also one of these that is in the affected range of service numbers. A lady from thermomix rang last night and we had a weird conversation about the replacing of these seals.
For a start she said the seal would fix the problem . So I said that supposing my neighbour who has a TMX with 2 bowls and that is not in the affected range wanted to borrow the base of my machine and use one of her bowls on it would that be ok. No was the response because my machne is in the affected range, so I said that means the base of the machine also has a problem, no she said, your appliance is affected. I have read elsewhere advice from TMX that all machines in the affected range must always use a bowl with a green seal. So those that have 2 machines side by side would need to mark the affected one and use a bowl with a green seal on that machine and a grey seal on the other non affected machine. I tried to explain (to no avail) that if I was to sell my machine I would have to tell the prospective buyer for safety reason and as a duty of care that my machine was affected (which would lessen the value) . I am posting this to make people aware that according to TMX the appliance is affected by who knows what and that we(myself and TMX) differ on the definition of appliance. I think the bowl & base make up the appliance and I haven't a clue what their definition is.
What happens if you had two machines side by side, only one of which was in the affected range, and you got the bowls mixed up? I thought the problem was only the seal but the more I read the more confused I get.
35
« on: November 24, 2014, 10:32:41 am »
Read a warning and explanation about this problem here Chocolatte
http://www.forumthermomix.com/index.php?topic=15828.0
I am aware of the issue because I have one of the affected machines. I have been told that the machine is safe to use with the green seal. I was just curious to see if there is another issue with the machine that I am not aware of. Wondering exactly what is wrong with this machine, is it just a batch of faulty seals? Or is it something more sinister that we are not being told.
36
« on: November 24, 2014, 09:54:36 am »
I think for $1300 it would only want to be a couple of years old. It will be a lovely gift.
The machines that are only a couple of years old would have a green seal. Why would people avoid these machines?
37
« on: November 24, 2014, 09:52:23 am »
My green seals have arrived but I haven't used them yet. I haven't had any problems with the original seal that came with my machine but I haven't dared to use the spare clear seal I bought at the time of original purchase of the TMX.
Has anyone used the green seal yet? My consultants email said it might be difficult to fit. I do think the green seal looks a bit silly but they needed to make it a different colour to tel them apart.
38
« on: October 04, 2014, 11:02:14 pm »
Australian Women's Weekly prides itself in triple testing it's recipes... And you know what, they always work!
I love AWW recipes. I wish they would put out a cookbook for Thermomix and similar machines. Probably not enough demand for it to be viable for AWW though.
39
« on: October 04, 2014, 01:01:49 pm »
Thanks cookie. I will start with that, and add extra to taste if necessary. I love lemon and have a bumper crop in the backyard at the moment.
40
« on: October 04, 2014, 12:53:39 pm »
They look great Cookie! How much lemon zest did you add please? I'd like to make something similar.
41
« on: October 02, 2014, 07:31:18 am »
Vorwerk will be supplying green seals to affected machines. However it seems they have no one's details so don't expect that they will automatically be shipped. You need to call them. And not due in Australia for three weeks. Due to all be despatched by mid November I read.
I received an email today that asks people to call if they have moved address. Though I hadn't moved I called because I had two sealing rings purchased at around the same time as the faulty batch.
42
« on: October 02, 2014, 07:29:01 am »
Also, do ask for a replacement measuring cup (and probably Varoma lid?). Mine was so cracked after just a few months. I phoned them up when my MIL told me it was because I put it in the dishwasher (well it is perfectly dishwasher safe and there is NO WAY i'm handwashing my TM all the time. Sometimes. Not always.
Well I have good news. Thermomix Australia will replace my faulty seal and also the spare one I bought separately at around the time of purchase. I also asked if they will replace my cracked MC and they will do that, and send me a new Varoma lid. I haven't actually used the Varoma lid yet but the gentleman on the phone said it is most likely that both will need to be replaced. The sealing rings will probably arrive mid November, so I will just be extra careful till then.
43
« on: September 30, 2014, 12:24:49 pm »
and ask your consultant for a new book. What the!
I should have, but didn't know how to phrase it politely but firmly at the time. Too much time has passed now. I am hoping that I can get the seals and measuring cup replaced directly from Thermomix Australia. As far as I am aware they haven't made a decision to actually replace the seals in Australia, as of today's date. The only thing that is definite is one year extra warranty.
44
« on: September 30, 2014, 11:39:56 am »
I guess we are all still waiting to hear how they will rectify the problem. I received the email because my machine's serial number is in the range. I also bought a spare seal, which is still in its plastic packet, not long after I purchased my machine. I'm not game to use the spare seal either. Some of the burns pictured on the thermomix facebook page look very nasty.
My MC is part of the batch that cracked as well. I haven't bothered to organise a replacement MC with my consultant. I am still peeved that when I ordered a copy of For Foods Sake from her that she actually delivered her used copy, the one that she brought to demos. Complete with food splashes on a couple of the pages. I didn't discover that it was a used copy till she left.
45
« on: September 18, 2014, 11:33:02 pm »
So funny Gert!
I do love my paperwhite, but turning pages easily one handed, hmmmmmmm......
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