Forum Thermomix
Welcoming Center, Management and General Chat => Introduce Yourself => Topic started by: Chris-Nekkhammaruci on April 22, 2014, 05:57:21 am
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:D Hi Everyone, I am Christina from Malaysia. I bought my Thermomix in Jan 2014 and started to use just before our Chinese New Year this year and it was ok until last month that I experienced electric shocks a few times when using it. Wonder what is the cause of it? Anyone can help?
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Hello Christina, welcome to the forum. I've not heard of that problem before, have you tried a different power outlet? I'd speak to the person who sold you the machine and have it checked out by an authorised TMX technician.
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Welcome Christina. That sounds rather dangerous. I would definitely have it checked.
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Hi
Cookie1 & Judydawn : Thank you for your attention. I have contacted d HQ n they r asking me to send the unit back to them for checking. I might do that n I will be missing my thermomix as I found it to be very useful esp when I am making bread n man tou. Beside this problem I am enjoying using this unique machine since day one.
Judydawn : I hv tried many outlets in my house n all gave me the same problem but my power point did not "trip" when I experiencing the "shocks".
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Hi and welcome, Chris. Hope you get your thermomix back quickly.
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I'm sure the machine won't be away for very long Christina, better to be sure than sorry.
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Christina, it is interesting that the shocks you are receiving aren't tripping the power. Hopefully it will only be a minor problem.
Please let us know when you find out, in case it happens to anyone else.
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Hello Christina, from an ex Malaysian 😃 Hope u get your problems sorted soon.
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A warm welcome to the forum Christina.I hope your TM is fixed very soon and you can get back to having fun cooking :)
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hi and welcome, I hope it gets sorted soon
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Hi and welcome. That's not a good start. I hope your machine returns to you quickly.
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Hello Christina, from an ex Malaysian 😃 Hope u get your problems sorted soon.
hopefully...lor
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Hi and welcome. That's not a good start. I hope your machine returns to you quickly.
yeah...there is a gain n loss too... I am keeping my fingers n toes crossed... :)
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Hi and welcome. That's not a good start. I hope your machine returns to you quickly.
yeah..hopefully soon
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welcome to the forum Christina. Hopefully your machine will be back with you soon.
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Welcome, hope it's all sorted soon & you can get back cooking
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Welcome!
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Hi Christina and welcome to the forum, I hope the problem is sorted quickly.
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welcome to the forum Christina. Hopefully your machine will be back with you soon.
thanks for your kind words...I feel so welcome to this forum by looking at the response I have...I am making arrangement with the branch here for the unit to be sent back to Kuala Lumpur..However, they will be free only after end of this week...
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Welcome!
thank you... :D
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Welcome, hope it's all sorted soon & you can get back cooking
hopefully..
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Hi Christina and welcome to the forum, I hope the problem is sorted quickly.
hi..thank you...
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Welcome!
thank you... :D
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Welcome to the forum, I hope you have your thermi back real soon.
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Welcome to the forum, I hope you have your thermi back real soon.
Hi Jeninwa : thank you...hopefully..
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Hi Everyone Here,
Just for quick note of what is happening after my first post in this forum ::
My consultant has arranged someone to collect my thermie just a few hours ago and her upline over here said that he wants to take a look into this unit first before sending it up to Kuala Lumpur for "inspection". What frustrated me is that they keep telling me that my body emit out the electric shocks to the thermie instead and there is nothing wrong with the machine.
BTW, I kept on testing the machine by using it to make my dinners and snacks. Just a few days ago I got the shocks after completed the cooking (Pumpkin Sago Dessert & different day Mango Sago Dessert). And this is the last draw that I could take and email the HQ and pm my consultant.
I just couldn't afford to take the chances and insist that they take back the machine for "medical checkup" instead of me ending in the box. I don't know what to expect after they take a "look" into the machine.
Note : Day One = 09 May 2014
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Welcome to the forum Chris - Glad that TMX is being looked at and hope you get it back and the problem is fixed soon.
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Hi and Welcome to the Forum Chris. This whole thing must be very frustrating for you - not to mention the time that you will now be without your Thermomix while it is being checked out. I do hope they manage to sort the problem out soon for you.
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Welcome to the forum Chris - Glad that TMX is being looked at and hope you get it back and the problem is fixed soon.
Yeah, am very hopeful that they could find the reason cause....soon. Now my cooking is back to the stove...hv to eat anyway
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Hi and Welcome to the Forum Chris. This whole thing must be very frustrating for you - not to mention the time that you will now be without your Thermomix while it is being checked out. I do hope they manage to sort the problem out soon for you.
Actually I am now over d frustrating stage...just want my bb thermie back so my works in the kitchen will be at ease...n there r so many recipes waiting to be tested in my bb thermie....
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Hi All
Just to update those have been following my "stories" - HQ has found no faulty parts on my thermie and to make long story short... I had my house electrical rewired yesterday just to avoid being electrocuted when using the machine. Have yet to test the thermie yet and my thermix has returned home a few days ago. Just hope that the source of problem is from my house wiring...
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I hope so too as that would have been quite expensive.
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I hope so too, an extreme measure to get the house rewired.
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Hello Chris, welcome to the forum. Hopefully with what you have done the problem will now be solved and you can get back to cooking in your machine.
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I hope so too as that would have been quite expensive.
Hi Cookie : Yes I know rewiring could cost a bomb here and my electrician did checking and said instead of rewiring, he has done "earthing" and a minimum rewiring and save me around RM7k. It took him two days to do the jobs and I added two wall sockets near my work station for easy access to my thermie.
Now I happy to announce that so far no electrifying happen as I just use my thermie to prepare tonite's dinner.. ;D
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I hope so too, an extreme measure to get the house rewired.
Hi Judydawn : Yeah I know i took an extreme measure but I so desperate to solve the problem but now I am happy to say that my electrician managed to do a minimum rewiring and added "earthing" for the whole house and helped me save RM7k and I just spent RM1k instead....very happy.
BTW just cooked dinner with thermie, recipe from Quirky Cooking...very nice...a dish that I tweaked a bit - Vegetarian Nacho Topping with Kidney Beans ...added chicken (leftover), 1 can of mixed beans, peri-peri and instead of poached eggs I fried the eggs. So now I look forward to experiment more and more recipe from this site and other related thermomix recipes... thanks for all the kind words and encouragement...
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Hello Chris, welcome to the forum. Hopefully with what you have done the problem will now be solved and you can get back to cooking in your machine.
Hi Emme, Thanks for the kind words....yes problem is solved and I just cooked my 1st dish (after my thermie discharged from ward) a nice / delicious recipe from Quirky Cooking....Vegetarian Nacho Topping with Kidney Beans with a bit of tweak..
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Hi Chris - It's really good news that you have your TMX back with you . . . and it sounds as though it might have been a bit of a blessing in disguise that this whole episode has prompted you to have your electricity supply checked out. Electricity is a wonderful servant but a dangerous master!! Wonderful now that you can now be exploring all the great food that can be prepared in the tmx!! :D
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It most certainly does GF, there you go Chris - the Thermomix working it's wonders in a different way. Now on with the cooking without fear.
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Hi Chris - It's really good news that you have your TMX back with you . . . and it sounds as though it might have been a bit of a blessing in disguise that this whole episode has prompted you to have your electricity supply checked out. Electricity is a wonderful servant but a dangerous master!! Wonderful now that you can now be exploring all the great food that can be prepared in the tmx!! :D
After all this episode, now I do feel that it is a blessing in disguise... ;D
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It most certainly does GF, there you go Chris - the Thermomix working it's wonders in a different way. Now on with the cooking without fear.
Yes, I agreed..of all the problem it comes back to the rewiring and nothing wrong w the thermomix....Now no fear but a bit of phobia when touching it but I will get over it soon.....
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I'm pleased that it has all ended well. Happy thermomixing.
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Great that there is a resolution and an end to the worry Chris. You can enjoy cooking with TMX now. :)
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Hi everyone! I am also from Malaysia and my Thermomix has also been giving me electric shock whenever I touch the metal pot. So I am alwasy very careful not to touch the pot whenever I use it. I have been using it for many years now although not very regularly. Recently, my mom came and used it and then insisted that I call the Thermomix supplier to have it checked. Anyone else has this problem? I am wondering if I need to rewire as well....hmm..
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I would think Julie Lee you need an electrician to test your electricity outlets and supply into your house. I have never had a shock from my TM in all the years I have owned one.I hope you get it sorted soon.
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Yes, I think you need to have things checked as soon as possible. There is so ething wrong somewhere.