Forum Thermomix

Welcoming Center, Management and General Chat => Chit Chat => Topic started by: Amy :-) on January 18, 2013, 09:08:34 am

Title: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 18, 2013, 09:08:34 am
I thought I had the online shopping thing figured out.
In the fruit and veg section, the little boxes all say "each". So I assumed you type how many of the item you want. So...
I asked for 12 bananas, I got 12 bananas.
I asked for 2 pineapples, I got 2 pineapples.
I asked for 8 apples, I got 8 apples.
I asked for 12 potatoes, I got... 12 KILOGRAMS of potatoes :o :o :o >:(

Has anyone else had this problem? Why does it have to be so hard? Uhhh, so not in the mood for this!!!

Sorry, rant over. Now I just need to figure out what to do with 12 kilos of potatoes!!!!

Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: goldfish on January 18, 2013, 09:13:14 am
Lol ... Oh dear... Yep this has happened before! You've got to read the amounts very very carefully as some are per kilo or parts thereof.. Where some are per unit .... You can check by phone if you like but I think you might find that's what you've actually ordered!

Good luck! :)
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: maddy on January 18, 2013, 09:30:44 am
Um that's a lot of potatoes!!!
I would contact them Amy, and see if some can be returned....worth a try....let them know that it wasn't clear enough when ordering the quantity.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: dede on January 18, 2013, 09:33:19 am
12kg of potatoes would be no issue here lol. Keep them in a dark place Amy and they will last for a long time :)
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Kimmyh on January 18, 2013, 09:34:05 am
Oh dear. I would contact them and see what they can do. Don't hold your breath though. I had dramas with online shopping last week and the call centre was not very helpful.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 18, 2013, 09:35:20 am
Thanks ladies.... if I had freezer space like Hally I would be able to cook some potato dishes and freeze them :-))

Will try and contact them.

12kg of potatoes would be no issue here lol. Keep them in a dark place Amy and they will last for a long time :)

There's only 4 of us Mandi ;) ;D
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 18, 2013, 09:37:35 am

Will try and contact them.


The shop obviously, not the potatoes ;D ;D ;D
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: goldfish on January 18, 2013, 09:38:55 am
1kg per day.... Keep rest in very dark place... You'll use them up, Amy but see what the store says....
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Halex on January 18, 2013, 10:04:35 am
Thanks ladies.... if I had freezer space like Hally I would be able to cook some potato dishes and freeze them :-))

Will try and contact them.

12kg of potatoes would be no issue here lol. Keep them in a dark place Amy and they will last for a long time :)

There's only 4 of us Mandi ;) ;D



Hally doesnt have freezer spac, lol
Ring them ww on line are great, they will probably refund you for some. Thy are very good at that.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: goldfish on January 18, 2013, 10:23:13 am
Or tell you they don't take "perishables" back.. As they did with me...call them ASAP.. See what they can suggest!
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: RosieB on January 18, 2013, 10:25:41 am
You need to get together with Uni.  She is looking for someone with potatoes to make gnocchi     :o
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 18, 2013, 10:29:13 am
Too bad I don't live in Sydney :-))

Well we can't even have potatoes tonight because the carpenter is hard at work in the kitchen :-))

Will take them back tomorrow, because we need to get the eggs and milk that they didn't send with our order :-\
Hally, glad to hear they are good at refunding, the potatoes cost $35 :o
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: goldfish on January 18, 2013, 10:38:49 am
Have you called them yet Amy ?
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Halex on January 18, 2013, 10:41:17 am
Too bad I don't live in Sydney :-))

Well we can't even have potatoes tonight because the carpenter is hard at work in the kitchen :-))

Will take them back tomorrow, because we need to get the eggs and milk that they didn't send with our order :-\
Hally, glad to hear they are good at refunding, the potatoes cost $35 :o


Just ring them wih you order number.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Tasty on January 18, 2013, 11:01:18 am
I did this on my first online shopping experience. Ordered 7kg of bananas when I thought I was ordering 7 bananas. I called them with my order number and they refunded me and I got to keep the bananas! Made lots of yummy banana bread which I froze and gave some bananas to mum too.

Give them a call. I think I remember them saying you can't return perishables but they were kind enough to refund me.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: EmeraldSue on January 18, 2013, 12:27:36 pm
Oh Amy, I just fell off the couch laughing .
That is a lot of potatoes.
I hope you can get a refund, otherwise you will need that microwave chip maker and everyone to post their favourite potato recipes for you.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: courton on January 18, 2013, 12:47:30 pm
That is very funny Amy!
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: droverjess on January 18, 2013, 01:33:45 pm
Thanks for the laugh Amy....

Chips anyone, or should I say French fries?
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: achookwoman on January 18, 2013, 01:55:25 pm
Amy, not good.  See if they will refund.  During the winter I often buy 10 K  of potato.   There are only 2 of us.  They will keep well if kept in a dark place.  I have had no trouble when I have returned things to the supermarket.   
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Mama Fergie on January 18, 2013, 02:15:37 pm
Ames I have loads of potato recipes I can post that will last you for a year  ;D

We scots and Irish were raised on spuds  ;)
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Cuilidh on January 18, 2013, 07:18:03 pm
LOL MF, I was just about to make a comment about Scots, Irish and potatoes!
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: mcmich on January 18, 2013, 08:01:50 pm
If you have some freezer space you can cut into chips, par boil and freeze - potato bake - baked potatoes etc. I did this when I bought 10kgs of potatoes on special.

Hopefully you will get a refund.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 18, 2013, 10:33:40 pm
No freezer space at my house Mich. No anywhere space actually :-))

Ames I have loads of potato recipes I can post that will last you for a year  ;D

We scots and Irish were raised on spuds  ;)

I wouldn't mind a couple of your recipe MF, if you have the time :D
I'm the 10th generation from my Irish ancestors, so I think the potato gene must have weakened over the years!! ;D

Have you called them yet Amy ?

No GF, we're going in this morning with the receipt and the potatoes. Hoping we can return at least some.

Thanks for being so patient and understanding everyone ;D ES I hope you didn't hurt yourself falling off the couch ;D
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: obbie on January 18, 2013, 10:44:24 pm
12 kilos is not that much, just keep them in a dark place.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: DizzyGirl on January 18, 2013, 10:50:05 pm
12 kg go potatoes won't last long Amy. So much you can do with potatoes. Use instead of pasta or rice.
Lucky you didn't get 12 kg of bananas. Then you would definately go bananas
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 18, 2013, 11:11:19 pm
We would go through bananas more easily than potatoes DG ;)
We don't even have potatoes every day. And mum isn't home so its only the three of us. We usually only buy 8-12 potatoes at a time because we don't use heaps of them :P
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: astarra on January 19, 2013, 01:25:55 am
12kg of potatoes is not really that many - send some to me!!!!  ;)
Tho $35 is a bit steep.  :o
We used about 4-5kg a week for just us, So I buy in 10kg bags always.
Hope they take them back or at least refund you for them Amy.  :-*
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: meganjane on January 19, 2013, 04:23:12 am
Hope they take them back and refund the money, Amy.

The trouble with potatoes we get is that they're not that fresh. They sprout within a couple of weeks even when kept in a dark place.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 19, 2013, 04:40:29 am
REFUND!!! :D :D :D :D

Hooray! We got a full refund and were allowed to keep the 12 that we wanted ;D

Thanks ladies for your patience!! :-*

MJ, we have that problem too :P
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Yvette on January 19, 2013, 05:28:50 am
Sounds like you need the chip machine Amy  :D :D
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: goldfish on January 19, 2013, 05:30:22 am
Congratulations, Amy!  :D
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: meganjane on January 19, 2013, 05:32:58 am
So glad it worked out for you. Which Woolies was it that did the delivery?
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: mcmich on January 19, 2013, 05:33:56 am
Great Amy.  :D
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Amy :-) on January 19, 2013, 05:34:55 am
Thanks ladies :D

MJ, it was the one in town. On Lockyer Avenue.

Yvette, I would love a chip machine ;D

Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: meganjane on January 19, 2013, 05:44:38 am
I just tried to register and couldn't validate my Albany address. Perhaps they don't deliver to Lower King. I've sent off a feedback form, so will see what happens.
Title: Re: Really Really Really Annoyed - Online Shopping!!
Post by: Kimmyh on January 19, 2013, 09:42:35 am
Well done Amy and well done woollies for good customer service.