Forum Thermomix

Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: achookwoman on May 19, 2016, 02:55:08 am

Title: Scales not working.
Post by: achookwoman on May 19, 2016, 02:55:08 am

Has anyone had a problem with their scales on the TMX 5 ?
Mine went crazy this morning then stopped working altogether .

Title: Re: Scales not working.
Post by: Cornish Cream on May 19, 2016, 08:32:14 am

I haven't had this problem Chookie only the C160 error code. I hope you get it resolved soon. :-* :-*

Title: Re: Scales not working.
Post by: Cuilidh on May 19, 2016, 09:29:41 am

My scales (TM31) haven't done anything as exciting or dramatic as yours, Chookie, however, mine are far from accurate.

Title: Re: Scales not working.
Post by: achookwoman on May 19, 2016, 10:45:33 am

Thanks for all the comments.
I rang Anita who is no longer a consultant. She said that as it is within the 2 year warranted period, TMX will pick it up and deliver it back. She is organising it all.
What would I do without this wonderful lady. Sometimes I feel very blessed.

Title: Re: Scales not working.
Post by: jakodai on May 19, 2016, 01:21:30 pm

I have seen this problem pop up a lot in the Skinnymixer's Facebook group


Sent from my iPad using Tapatalk

Title: Re: Scales not working.
Post by: cookie1 on May 20, 2016, 12:32:31 pm

Keeping my fingers crossed that they repair your machine quickly Chookie.

Title: Re: Scales not working.
Post by: achookwoman on June 03, 2016, 07:01:14 am

Posted TMX lunch time Wednesday. Notification from TMX to say they recieved it 9am today( Friday). Very good.
Also received notification from Australia post to say that it was in transit and they would let me know when it was in transit to be returned.  Can't complain about any of this.

Title: Re: Scales not working.
Post by: Cornish Cream on June 03, 2016, 08:58:53 am

Good news Chookie that your TM has arrived.

Title: Re: Scales not working.
Post by: achookwoman on June 03, 2016, 10:53:54 pm

Have just recieved email from TMX service Center to say all fixed.  Can't believe it, so fast. Should have it back early next week.  Now, that is service. So pleased.

Title: Re: Scales not working.
Post by: Cuilidh on June 04, 2016, 01:11:17 am

YAY

Title: Re: Scales not working.
Post by: mab19 on June 04, 2016, 01:56:22 am

That's good news Chookie. 

Title: Re: Scales not working.
Post by: jeninwa on June 04, 2016, 02:16:50 am

That's good news, I'm really surprised at how many off the new machines have to be sent back. Its one reason I haven't up graded.

Title: Re: Scales not working.
Post by: Bootobethin on June 04, 2016, 05:18:34 am

Yes I am really glad I didn't upgrade from TM31!
It is nice to have good service but it is a pity to have to use it on new machines.


Sent from my iPad using Tapatalk

Title: Re: Scales not working.
Post by: Cornish Cream on June 04, 2016, 08:41:38 am

Good news your TM is fixed Chookie. :D

Title: Re: Scales not working.
Post by: cookie1 on June 05, 2016, 01:34:08 pm

Fantastic news Chookie.

Title: Re: Scales not working.
Post by: achookwoman on June 05, 2016, 01:45:30 pm

I will be keeping my eye on Australia Post.