Forum Thermomix
Welcoming Center, Management and General Chat => Chit Chat => Topic started by: Yvette on August 13, 2011, 03:42:48 am
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Does anyone know whether the TM warranty is 1 or 2 years. I think my TM has just died ???
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off hand, I think its 2 years
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I hope so CreamPuff do you think I will need my receipt? I have just found the book but have no idea where the receipt is
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Yvette, I have no idea about the warranty period, just wanted to say so very sorry to hear of your troubles and fingers crossed that it is nothing fatal. Let us know what happens.
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Oh Yvette that is terrible. Hope its still covered.
Hally
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If it was a commercial purchase (through a business) it only has one year warranty…if it is domestic purchase it will be two years and HO will have a record of your purchase…do you remember who your consultant was?
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Thanks Tenina it was a domestic purchase. My consultant moved to Perth, I am in Sydney I think her name was Dianne Symonds.
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Thanks Marina and Hally I will ring HO on Monday and keep you posted. At least I know it is under warranty, what a relief
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BIG RELIEF
Always worry when ihear there are problems.
Hope you have lots food in your frezzer, otherwise maybe dh can take you out.
hally
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oh so sorry to hear that yvette and I hope you get it all sorted out quickly!! Try and enjoy your weekend anyway :)
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Thanks Frozzie I feel better now I know it's under warranty.
Hally I do have a bit in the freezer, I will have to remember how to cook again without the TM
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out of curiosity Yvette, what is the problem with your TMX?
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Faffa it says error 69. It wont just mix, the heating will not turn off. I was trying to make banana bread and dede choc crunch today and the temperature keeps coming on and cooking instead of mixing. It also mucked up during the week which I though I fixed but after today I will be ringing Ho on monday.
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Sorry to hear that your TM is playing up Yvette,thank goodness it's under warranty.
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How horrid for you. I hope it can be fixed easily.
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Thanks CC and Cookie I too hope it can be fixed fast
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Hope you get instant attention from H.O. Yvette. I was without mine for a while just before the 2 year warranty ran out and I thought I'd be lost without it but we just had different types of meals and ate out a lot more.
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Thanks Judy yes I will have to adapt my meals and hope it comes back quickly. I have only had mine for about 1 year so I was glad to hear the warranty was 2 years. I can't remember the date I received it.
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I stapled the invoice inside the owners manual - easy to find there.
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Yes I should have done that
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oh dear I had that error last week but has been fine since thankfully and I hope it doesnt come back...for me the dial didnt work it kept beeping and the temp stayed on, even after turning it off and on again but once i put the lid locked in and tried to turn the dial it restarted...hoping it was just thermie having a spastic moment and all is well...hope it gets sorted out quickly yvette and I also keep my receipt and allthings thermie papers in a file....
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Yvette hi,
Unplug your Tm and wait at least 30seconds or 1 minute then plug it in and try again.
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OMG is there nothing worse than a TMX that doesn't work. I think we all live in fear of this happening to us. Hope it gets sorted quickly Yvette. Frozzie I hope your error isn't a sign of things to come. I know you've already had problems before. I have fingers crossed for you both.
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Yes I agree twitterpated and i certainly hope not...but with something electrical there is bound to be weird things happen...as long as its not permanent and fro what I have heard it happens just as long as it doesnt reoccur...yvette hope that unplugging it for a while helps but I would still let head office or your consultant know incase in happens again if you get it working again :)
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Yvette we are all feeling your pain! !!!!!! I hope that I do not have to refer to it but probably for the first time ever I too stapled the receipt to the inside of my thermie folder :) :)
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Meagan and Frozzie I did unplug it and tried a few more things too. This has now happened my last two cooking days so it is something wrong with my TM that I cannot fix.
Thank you ladies for you kind wishes
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Hi all
Just letting you know I spoke to HO this morning and my TM will be picked up on Wednesday by courier and then looked at and repaired by the people in Sydney. It will be approx 10 days. How will I cope for that long?
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You will cope Yvette but you will miss it dreadfully and the empty space on your counter top will really be obvious ;)
Pity they can't leave a loan one when they take our machines away but guess that would be asking too much.
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I am just so happy that it is still under warranty for you. Hope the 10 days go quickly for you. Do you remember how to cook without a TM? I would have to really think ahead now if I had to go without my TM for that long.
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Yes Judy a loan one would be great. Now I just need to find a box big enough to put it in. It has to be transported on its side with the lid locked into place.
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Yes Dede I do remember vaguely. This weeks menu is:
Roast Pork Dinner
Beef Stroganoff in the slow cooker
Sausage Sizzle
Chicken Schnitzel
Dominos Pizza
That's one week down, will come up with next weeks menu later
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Yvette, I hope it's fixed quickly. Maybe a kind consultant from Sydney could organise a box for you from one of their deliveries. I always have one spare here for people who want to travel with it. No returns yet - touch wood. Good luck. And I always think that it's nice to go without things sometimes so we can really appreciate them when they are back in our lives.
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wow you need to sort your own box??? In France they send UPS to you with a special box xith instructions and a formto fill out and put in the box then UPS comes back and picks it up and its also UPS that returns it to you in the same box!
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Good idea Sue my DH thinks we have one in the garage.
Yes Frozzie we have to sort our own box, label the jug and base and fill out form, then the courier picks it up. I will also have to buy bubble wrap tomorrow.
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You should try and get a new consultant assigned to you in Sydney. I'm led to believe that it's part of the Thermomix customer support that your consultant helps you with any servicing. One of the big sellers when people buy a Thermomix - apart from the wonderful product itself.
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Oh Yvette! So sorry to hear... fingers crossed for a super speedy return...
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My TM was picked up from work yesterday morning. So now I am just waiting waiting waiting for it to come back hopefully quickly. It is hard reading this forum and seeing what everyone is cooking
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I can imagine,I know I would be lost without mine. Hoping for a speedy recovery for Thermie.
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At least its now on its way, hopefully it wont be long.
I am sure you have some meals in the freezer.
I know I would be lost without mine.
Hally
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Yvette, this is a chance to collect new recipes and a good excuse to try new restaurants ;D
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Thanks ladies, Carine we went out last night for Chinese
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UPDATE
My TM will be delivered on Friday all fixed. Apparantely the heating element had broken so it now has a new one.
Yay can't wait to start cooking with my TM again
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good to hear you will have it back soon.....i was lost without mine..just takes the fun out of it when everything is so much harder :-\ :-\
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UPDATE
My TM will be delivered on Friday all fixed. Apparantely the heating element had broken so it now has a new one.
Yay can't wait to start cooking with my TM again
Good news Yvette,so a busy weekend cooking for you then. ;) :D
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Great news Yvette.
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Thanks ladies
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1 more sleep.
YAY
Hally :)
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Bet you have missed it,wonder how often heating elements break. You will appreciate it even more when it comes home- if that's possible.
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bet it feels like a long time since you have used your TM. Glad to hear it will be back tomorrow. You will be so busy cooking up a storm we wont hear from you for a while lol.
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It's back.
Unfortunately I am at work so won't be able to use it till the weekend.
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yay...oh well at least its back :)