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VORWERK Elektrowerke GmbH & Co KG (Vorwerk), the manufacturer of Thermomix has recently identified that the sealing ring of the mixing bowl may not function properly in a small number of Thermomix Model 31 (TM31) appliances.
In rare circumstances, if a potentially affected TM31 is operated at high RPMs, (ie at a high speed of four or above) when pureeing and then is immediately switched to the ‘lid open’ position, there is a possibility that liquid or food may splash out of the mixing bowl. This could lead to a scald or burn.
The issue may occur in only a small number of appliances manufactured between
October 2012 and May 2014 and have a
service number within the range of 124231xx – 142031xx.
Vorwerk has advised that customers can continue to safely use any potentially affected appliances, by following these simple instructions:
Operating Instructions: 1. After using speeds of level 4 or above, turn the speed selector down to
level 1.2. Leave the speed selector on l
evel 1 for three seconds.3. Turn the speed selector to 'open lid' and carefully open the lid.
(Please see pictures attached to this post)
Further Information:
In Europe, Vorwerk has provided the operating instructions (set out above) to customers, so they can continue using their TM31 safely. Vorwerk will also be replacing the sealing rings of all potentially affected appliances.
Vorwerk is liaising with the Australian Competition and Consumer Commission (ACCC) about the course of action to follow in Australia. Vorwerk will keep Thermomix in Australia and customers informed.
Service Number: For customers to determine if their appliance may be affected, customers can refer to the service number, which is found underneath their appliance. Please see the diagram attached which highlights the service number.
Customers can contact Thermomix for more information:• Contact Centre: 1800 788 332 in Australia or 0800 23 3131 in New Zealand.
• Email: customercare@thermomixaustralia.com.au
• Post: PO Box 363, Artarmon. NSW. 1570.
Please note this was posted at approximately 5am AEST in line with the global announcement.
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