MC Splintering

[kmw]

I got my TM early May this year and after about the second use the MC started to splintered ending up like the picture.  I finally got around to contacting my consultant this week (as I didn't want to bother her as she had a baby not long after I received it) and she replaced it today as apparently they have had a faulty batch go through.  So if this happens to you contact your consultant to get it replaced.

[judydawn]

Thanks for sharing that with us Kerry.

[Thermesa]

My second MC is crazing now. Hopefully the bad batch is gone soon.

[faffa_70]

I only found this out a couple of weeks ago ... after I threw it out cause it split in half 

[sue_purrb]

Mine split in half horizontally around the ridge, after a few too many bounces.   

It was a clean break, so I managed to superglue it back together.

[Thermesa]

Faffa, can your rep order you a new one, or maybe if you contacted service yourself. I sent a photo for my first replacement but haven't been asked to this time so far.

[faffa_70]

Mine split in half horizontally around the ridge, after a few too many bounces.   

It was a clean break, so I managed to superglue it back together.

That is exactly what mine did Sue, though it did have all the crazy cracking through it.

I should contact HO Thermesa ... laziness on my part really as I had a few spare from when I was consulting so just dragged out another 

[Doranne]

Hi!!

I came across your post and this happened to me too!! I admit that I have dropped it once on the floor and was mortified, nearly in tears as I only got my Thermie around mid July! I do not know what caused this, do you think , like you, it came from a faulty batch or do you think it is because I dropped it? Should I call my consultant to replace it?, Would it be under guarantee??

Thanks for your help!!!

[Thermesa]

It's a known fault of MCs dispatched around that time. I must follow up on my second replacement.

[gertbysea]

My first one is totally crazed and has been dropped  multiple times but  it is  nearly 4 years old. It still works fine. I keep it for every day and messy stuff and use my spare jug and MC for "clean" cooking. I also have a spare MC but I can't remember where I put it.

Unless it splits completely I see  no reason not to keep and use it for those bubbly splattering things like jam or tomato sauce.

Gert

[Doranne]

Hi Gert

Thanks for your reply!! Now I know it happens to others too and as it is not broken, I can still use it!! Again, thanks a mil!

Love Doranne xxx

[Ekusumo]

My Thermomix is only 2 months old and my MC already has knicks here and there. I was surprised because I noticed it suddenly one day. This made me think that it might been caused by one particular use? Either way, it's still usable but if after 2 months I'm already seeing knicks, I can't imagine what will happen to it in few years time!

[cecilia]

This is a known problem in Australia from earlier this year and there will be no problem at all if you all contact your consultant and request a new one.  Somehow or other a "bad batch" was delivered.  Speak up and get a new one.  You do not have to justify in great detail - just contact your consultant and get the service you are entitled to. 

[kmw]

Ours was still usable, it was more that it happen so quickly & why I contacted my consultant who replaced it very quickly.

[Thermesa]

Rather than dispatching individual MC replacements from HO they are now sending batches of 10 non defective MCs to consultants/group leaders for more local distribution. Seems a more practical plan. Looking forward to a pristine MC.