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Author Topic: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??  (Read 2409 times)

Offline rutherfordpaul

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How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« on: September 30, 2015, 02:44:49 am »
We are Brits who live in the UK.
We have owned a TM31 for several years.

Our daughter lives in Melbourne
She has bought a house there, which she moves into on Monday October 5th.

We would like to buy her a TM5 as a moving in present, to be followed by a demonstration.
(Yes, we know that is not the usual Thermomix buying process, but this is meant to be a suprise present)

We have  tried at least 3 times to get a response from the official Thermomix website, over a period of 6 weeks.

They don't answer.

Does anyone know how to break through this logjam?

Cordially

Paul R.
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Offline CreamPuff63

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Re: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« Reply #1 on: September 30, 2015, 04:21:36 am »
Paul, give them a call direct instead of waiting for them to respond. They will probably give you details of a Melbourne consultant that lives nearby to your daughter who you will be able to deal direct with. Not sure what the turnaround time is delivery ATM. There may a consultant who sees this and PM's you direct as well.
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Non Consultant from Perth, Western Australia

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Offline cookie1

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Re: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« Reply #2 on: September 30, 2015, 06:26:17 am »
Hi Paul. What a wonderful gift for your daughter. She will love you even more.
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Offline Cuilidh

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Re: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« Reply #3 on: September 30, 2015, 06:44:25 am »
Whereabouts in Melbourne does your daughter live?  I have the name of at least one consultant here and should be able to track down more if you like.
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Marina from Melbourne and Guildford
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Offline judydawn

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Re: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« Reply #4 on: September 30, 2015, 06:44:59 am »
Paul, welcome to the forum.  I have rung Australia's H.O. for you, explained the situation and as I am one of the Moderators, I hope you don't mine me giving them your email address so that they can deal with you direct.  The person in customer service was going to get onto it immediately.
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Judy from North Haven, South Australia

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Offline Cornish Cream

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Re: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« Reply #5 on: September 30, 2015, 08:37:02 am »
Welcome Paul.
What a wonderful gift for your DD.Hopefully with Judy's help the TM5 will be on its way soon.
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Denise...Buckinghamshire,U.K.
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Offline Katiej

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Re: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« Reply #6 on: September 30, 2015, 10:42:53 am »
Great work Judy, you're a legend! Hopefully HO will have contacted Paul by now.
How bizarre that his 3 enquiries direct to them went unanswered. I would have thought they'd get back to anyone immediately if they were looking to buy a TMX.

Welcome to the forum Paul, what a wonderful gift for your daughter.
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Katie from Adelaide, SA

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Offline mab19

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Re: How do I buy a Thermomix TM5 for our daughter, who lives in Melbourne??
« Reply #7 on: September 30, 2015, 11:21:23 am »
Welcome to the forum Paul.  What a wonderful gift to give your DD.
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