Forum Thermomix

Welcoming Center, Management and General Chat => Suggestions and Complaints => Topic started by: nidhi on May 16, 2014, 12:09:50 pm

Title: Suggestions on thermomix delivery time
Post by: nidhi on May 16, 2014, 12:09:50 pm: Hi,

I placed my thermomix order on 10th of May. After no update from my consultant I called her yesterday when she told head office has been busy and would be processing my order soon (meaning they will soon charge my cc, after charge appears there is a wait of 14 days approx). I haven't been charged as yet. It would be great if some one can tell me how long it took them to get thermomix delivered after placing order.
or should I call head office to find out if my order is placed or not by my consultant as yet?

Please help/suggest

Thanks in advance
Title: Re: Suggestions on thermomix delivery time
Post by: cookie1 on May 16, 2014, 12:57:05 pm: It is only a few days since you placed your order, however 14 days after you are charged seems a long wait to me. I've had my machine for several years now so I'm sure things have changed. I do know that delivery will take longer if you aren't in WA.
Hopefully someone who has bought their machine recently will be able to help you.
Personally if I was really concerned I would give HO a call.
Title: Re:
Post by: nidhi on May 16, 2014, 01:35:49 pm: Thanks @cookie1 for replying.
I am in Victoria. My consultant told its a long wait cause of interest free promotion and they have got lot of orders to serve.
Title: Re: Suggestions on thermomix delivery time
Post by: kmw on May 16, 2014, 01:49:53 pm: I think it was about a fortnight for my thermomix last year. I had my demo for the second bowl on 28th April & we haven't receive it. I know between interest free, second bowl offer, quirky jo cookbook & the April public holidays they are extremely busy.
Title: Re:
Post by: Itsnotartitsdinner on May 18, 2014, 04:59:51 am: Hoping my second bowl comes soon!
Title: Re: Suggestions on thermomix delivery time
Post by: Nic-74 on May 26, 2014, 09:27:35 am: I also have been waiting now for 6 weeks since my demo, I called thermomix this afternoon and they said it was a "until stocks last promotion" and now they are out of stock and they won't be arriving until September, but they will honour all outstanding orders. I think it is rubbish....
Title: Re: Suggestions on thermomix delivery time
Post by: CreamPuff63 on May 26, 2014, 09:29:15 am: Not that i'm affected but I agree its a long time to wait too :-\
Title: Re: Suggestions on thermomix delivery time
Post by: cookie1 on May 26, 2014, 09:40:13 am: Yes, it is obvious that they will sell lots more bowls when the promotion is on, so they should order more in.
Title: Re: Suggestions on thermomix delivery time
Post by: Bootobethin on May 26, 2014, 10:16:46 am: It doesn't give you much confidence in HO.
Have you paid for the second bowl?
I think they must have a better idea of how many they will sell as they have had this promo before.
It's ok to wait weeks during a busy time but not months.
After all you have arranged a Demo.
Bit disappointing!
Title: Re:
Post by: Itsnotartitsdinner on May 26, 2014, 12:01:26 pm: I'm sorry that you have to wait. That is a very long time - 5 months.
Title: Re: Suggestions on thermomix delivery time
Post by: kmw on May 26, 2014, 02:36:23 pm: I've just emailed my consultant about my second bowl seeing its been a month since my demo ... so I'll wait & see what she comes back with