dede I was going to suggest Gert has a cup of tea but I like your suggestion more.

I would be happy to add that I think for the most part everyone on this forum leads a happy life.   We are not suggesting that our happiness lies in the hands of the new TM5,  our frustration,   not our” happiness” is  merely the way in which the new release has been handled.

 It certainly doesn’t equate to good business practice.

For every one who is waiting for their TM5  here is a TM5 online manual  you can start reading:

http://www.thermomix.com.au/wp-content/uploads/2014/09/Thermomix-Instruction-Manual.pdf

Hi all,  I’ve been reading this thread for weeks now and it is largely the reason for my delaying purchasing TM31 and waiting to purchase the TM5. 

I’m going to add to the list of unhappy campers out there,  I’ve purchased the TM5,  I was told by the consultant that I would receive it late this week, yesterday I was told that she cannot give me a set date,  it could be next week or the week after.  I called HO asking them when it will be dispatched, and got the same response.  My frustration is that our money was deducted out of our account on the 6th September it’s now the 16th, 10 days they’ve had our money but cannot produce the goods.  Why not deduct the money on the day it’s dispatched?

I went to a “consultant’s presentation”  I decided not to go ahead with consulting,  if I did I would have received the TM5 today because everyone who attends training today will get their machines,  even though they haven’t paid for them as the larger majority will be “working”  them off. 

After reading all the forums over the weeks I have truly lost faith in the way Thermomix Australia do business, even though I know TM is a good machine I’m seriously thinking of cancelling my order which HO said I could do.  If this is my experience prior to even getting the TM5 what will the after service be like. 

For me it’s not about the money it’s the principal.  I really question Thermomix Australia business practice.