Forum Thermomix

Welcoming Center, Management and General Chat => Suggestions and Complaints => Topic started by: Brooke-MyLittleThermomix on October 05, 2011, 01:56:33 pm

Title: Problem gaining access
Post by: Brooke-MyLittleThermomix on October 05, 2011, 01:56:33 pm
Hello Lovely Moderators,

I've got a customer who is having trouble getting access to the Forum.  She's registered twice and has twice received an email stating that her registration request has been received and detailing the username and password she registered with.

She hasn't received the follow up email though, confirming her request has been reviewed and approved.

She's quite keen to get in and start exploring.

Can you help me sort her out?

Title: Re: Problem gaining access
Post by: Lellyj on October 05, 2011, 02:11:35 pm
Brooke, there was this message from Master Moderator a few days ago . . . this could be the problem?

http://www.forumthermomix.com/index.php?topic=7408.0 (http://www.forumthermomix.com/index.php?topic=7408.0)
Title: Re: Problem gaining access
Post by: Bedlam on October 05, 2011, 03:23:51 pm
When I initially applied I didn't receive any notification at all. I thought I had been rejected. In the end I thought I would try and log in and got in. So obviously had been accepted.
Title: Re: Problem gaining access
Post by: Brooke-MyLittleThermomix on October 05, 2011, 10:54:41 pm
Thanks Lellyj - hers was before that though, she tried twice in late September.

I'll get her to try logging in and see if it works.
Title: Re: Problem gaining access
Post by: cookie1 on October 06, 2011, 08:52:29 am
That would be best or perhaps you could send a PM to MM if that doesn't work.
Title: Re: Problem gaining access
Post by: Master Moderator on October 07, 2011, 09:59:41 am
Hi,

I accepted this morning.. finally. Let's hope it all working now!

Thanks

MM