A non official Thermomix forum. Thermomix is a registered trademark of Vorwerk.
Welcome, Guest. Please login or register.
August 01, 2014, 11:49:54 AM

Login with username, password and session length
Search:     Advanced search
361098 Posts in 14560 Topics by 11608 Members
Latest Member: elsajade
* Home Help Search Login Register
+  Forum Thermomix
|-+  Questions Doubts and Requests
| |-+  Tips and Tricks (Moderators: cookie1, judydawn, Cornish Cream)
| | |-+  Trouble shooting – Most common issues and action
« previous next »
Pages: [1] 2 Go Down Print
Author Topic: Trouble shooting – Most common issues and action  (Read 7477 times)
Nay-nay
Hero Member
*****
Offline Offline

Gender: Female
Posts: 1741



View Profile
« on: September 15, 2010, 12:13:20 AM »

Scales playing up – clean feet, make sure cable at the back is out, check MC (weight should be 20-30g), bench top should be clean and dry

Loud noise, high pitch noise – a drop of sewing machine oil in the middle, where the blades are sitting. (not on the blades but in the little dish)please don't do this "just in case" only do it if there is a noise.

Leaking at the top – new seal needed, not to take the seal out after each use, don’t tap a spatula or a spoon on the rim of the bowl

Kneading function is not working if bowl is warm (over 60 deg)

Heating not working properly- the time will depend on the room temperature and speed used

Butterfly comes off during use – put butterfly on the short side of the blades, it locks in better

Error 51 – wet bowl, dry the prongs

Error 65 – too fast, not waited for the zeros to come on

Cuts on the spatula – take food out by going against blunt side of the blades

Burned bottom – halving recipe not reducing cooking time,

Cleaning bowl – bi-carb soda and soft cloth
 
Error 32 or 55 – contact service department

TM doesn’t turn itself off – still in lock position on speed dial, it has to be unlocked

Smell from the bowl – wash and dry, leave open overnight to air dry
« Last Edit: September 16, 2010, 12:12:36 AM by Nay-nay » Logged
cookie1
Global Moderator
Hero Member
*****
Online Online

Gender: Female
Posts: 23053



View Profile
« Reply #1 on: September 15, 2010, 02:00:04 AM »

Nay-Nay, these are valuable,thanks very much.
Logged

May all dairy items in your fridge be of questionable vintage.
AmandaN
Full Member
***
Offline Offline

Posts: 221


View Profile
« Reply #2 on: September 15, 2010, 02:55:43 AM »

Thanks for these Nay-Nay!

Scales - I find that I have to be careful of the bench when I am measuring, as leaning on the bench or placing an item near the TMX while measuring can change the reading.  And make sure the children aren't jumping up and down right next to me too!

Loud noise - I have had that happen intermittently.  I used some WD40 once, after talking to the service guy, and it has happened again and is quite loud, I have sent a video link of it to my consultant to pass on to service to check out. Waiting to hear back from them as too if my precious BFF in the kitchen has to make a holiday to WA.
 It mostly happens when steaming something, when there is only water in the bowl.  It will happen one time I use it, and the next time be fine.  And be fine for weeks, and then it will do it again.  My consultant has not heard it until I sent her the video link.  I borrowed her spare bowl for a week, and tried to get my machine to make the noise, so I could then switch straight away, and try to figure out if it was the base or the bowl.  I madly boiled water, and it didn't do it......all week!  And then was fine for a couple of months, and then it did it again!  I figured catching it in the act with the camera was the only way to show someone!

So my question is, in a normal machine, how often would you expect to need to add oil to the base?  Just wondering if my machine has been making the noise too frequently, for a 9 month old machine that (in comparison to what some of you kitchen wizzes get up to) isn't particularly heavily used.
Logged
zebraa
Sr. Member
****
Offline Offline

Posts: 405


View Profile
« Reply #3 on: September 15, 2010, 03:02:59 AM »

Thanks - brilliant list.

Would the sewing machine oil be useful for when it whistles on Speed 3-4. Drives me insane.
Logged
achookwoman
Hero Member
*****
Offline Offline

Posts: 9849



View Profile WWW
« Reply #4 on: September 15, 2010, 03:06:28 AM »

Thanks Nay-nay, very useful.
Logged

Nay-nay
Hero Member
*****
Offline Offline

Gender: Female
Posts: 1741



View Profile
« Reply #5 on: September 16, 2010, 12:06:28 AM »

@ Amanda - I don't think everyone should run out and oil anything unless they have the noise it speaks of. I haven't had any customers even from over a year ago have this problem so it is not everyone. So please don't do this "just in case" only do it if there is a noise. I think that was an excellent idea to send a video - hope they can sort it for you.

 
@ Zebraa have you tried just moving the speed knob a touch one way or the other??


 Smiley
Logged
Nay-nay
Hero Member
*****
Offline Offline

Gender: Female
Posts: 1741



View Profile
« Reply #6 on: September 16, 2010, 12:16:26 AM »

The thing I was most surprised about in this list was advise not to take the lid seal out all the time - I take it apart everytime I wash it.  Undecided
Logged
cookie1
Global Moderator
Hero Member
*****
Online Online

Gender: Female
Posts: 23053



View Profile
« Reply #7 on: September 16, 2010, 03:47:46 AM »

Me too. I think I'll have to buy a spare seal.
Logged

May all dairy items in your fridge be of questionable vintage.
Meagan
Hero Member
*****
Offline Offline

Gender: Female
Posts: 2137



View Profile
« Reply #8 on: September 16, 2010, 03:53:19 AM »

There is actually a new seal out now
Logged

Thermomix consultant in beautiful Perth,  Mum to 2 boys Smiley

  Do you Fly with the flyLady?  www.flylady.net
judydawn
Global Moderator
Hero Member
*****
Offline Offline

Gender: Female
Posts: 29949



View Profile
« Reply #9 on: September 16, 2010, 04:07:12 AM »

My GL told me to soak mine in water in the fridge overnight occasionally & I think I have read that on the forum somewhere too.
Logged

Judy from North Haven, South Australia

Learn from the mistakes of others. You haven’t time to make them all yourself.
Thermomixer
Hero Member
*****
Offline Offline

Posts: 8638



View Profile WWW
« Reply #10 on: September 16, 2010, 07:56:43 AM »

Great list Nay-nay  Kiss Kiss Kiss Kiss  TMX HO need something like this !!!
Logged

Thermomixer in Australia

http://thermomix-er.blogspot.com/ - my blog

http://thermomixmagic.blogspot.com/ - our joint blog in Oz - please feel free to join us.
Nay-nay
Hero Member
*****
Offline Offline

Gender: Female
Posts: 1741



View Profile
« Reply #11 on: September 16, 2010, 08:08:10 AM »

 Cheesy I'm pretty sure it is from HO! My GL sent it out.  Wink
Logged
Thermomixer
Hero Member
*****
Offline Offline

Posts: 8638



View Profile WWW
« Reply #12 on: September 16, 2010, 08:37:47 AM »

Never seen it - but I don't have a consultant like you  Wink Wink -which is why I appreciate being on your email list  Kiss Kiss Kiss
Logged

Thermomixer in Australia

http://thermomix-er.blogspot.com/ - my blog

http://thermomixmagic.blogspot.com/ - our joint blog in Oz - please feel free to join us.
faffa_70
Hero Member
*****
Offline Offline

Gender: Female
Posts: 3993


My favourite things TMX ... roses & purple :)


View Profile
« Reply #13 on: September 17, 2010, 02:06:34 AM »

I haven't seen it either Nay-nay, though I am going to use it lol  Tongue Tongue Tongue

Thanks for taking the time to post it  Kiss Kiss
Logged

Kathryn - Perth WA Smiley
Mum of 5 hungry mouths Cheesy
AmandaN
Full Member
***
Offline Offline

Posts: 221


View Profile
« Reply #14 on: September 17, 2010, 05:38:06 AM »

I videoed my loud whistle/noise, and Stewart at HO reviewed it.  They say it is the blades and are sending me a new set.  I guess my loud noise did cross the line to an unacceptable level. 
My consultant and Stewart have been very helpful.
Logged
Pages: [1] 2 Go Up Print 
« previous next »
Jump to:  

 
Powered by MySQL Powered by PHP Powered by SMF 1.1.5 | SMF © 2013, Simple Machines Valid XHTML 1.0! Valid CSS!