Author Topic: PLEASE HELP!  (Read 291 times)

Offline Troglodyte

  • Newbie
  • *
  • Posts: 2
    • View Profile
PLEASE HELP!
« on: April 16, 2017, 12:36:54 am »
Please I need help. My wife has a tm5. When doing the dishes the other day I thought I'd put the thermomix stuff back. Apparently I didn't lock in the cutting tool. My wife was going to make some mayonnaise this morning and stuff went everywhere. Gunk went under the bowl into what I think are the electrical parts. My wife said it's broken and won't talk to me.
Is it broken or what can I do?
Thanks for any help and have a happy Easter!

Offline cookie1

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 29675
    • View Profile
Re: PLEASE HELP!
« Reply #1 on: April 16, 2017, 07:09:24 am »
Ouch. I guess the very first thing to do, after you have cleaned up the mess, is to test it and see if it still works. The little hole at the back doesn't run into the mechanics of the machine, it just goes out the back and perhaps all the mayonnaise went out there. (when you lift the bowl off you will see it on the base.)

There is information somewhere here on the forum about putting it either on its back or side, but I can't find it at the moment. I'm not sure which it is.
May all dairy items in your fridge be of questionable vintage.

https://www.facebook.com/The-Retired-Thermomixer-834601623316983/

Offline Cornish Cream

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 15437
    • View Profile
Re: PLEASE HELP!
« Reply #2 on: April 16, 2017, 09:33:58 am »
I believe you should leave your TM5 upright and leave it to dry out, maybe 24 hours, then see if will work.Otherwise contact HO for help from the service department.
Denise...Buckinghamshire,U.K.
Don't cry over the past,it's gone.Don't stress about the future,it hasn't arrived.Live in the present and make it beautiful.

Offline cookie1

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 29675
    • View Profile
Re: PLEASE HELP!
« Reply #3 on: April 19, 2017, 03:36:30 am »
Troglodyte, we are all in suspense here. What happened?
May all dairy items in your fridge be of questionable vintage.

https://www.facebook.com/The-Retired-Thermomixer-834601623316983/

Offline Troglodyte

  • Newbie
  • *
  • Posts: 2
    • View Profile
Re: PLEASE HELP!
« Reply #4 on: April 25, 2017, 10:29:36 am »
Thanks everyone! It works!  ;D :-\ :-\
She's talking to me and cooking some great thermomix recipes again.
We just let it dry out for about 2 days. Gave it a go and no problems
Thanks so much.  :-*

Offline cookie1

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 29675
    • View Profile
Re: PLEASE HELP!
« Reply #5 on: April 25, 2017, 12:12:20 pm »
That's wonderful news.
Thanks so much for letting us know. So many people pop on here and ask for help and we never learn the outcome.
Happy thermomix eating. 👍👍👍
May all dairy items in your fridge be of questionable vintage.

https://www.facebook.com/The-Retired-Thermomixer-834601623316983/